Alisha Rivera
Las Vegas
Summary
Dynamic professional with extensive experience in customer service and cash handling at Arizona Charlies Decatur. Proven ability to enhance guest experiences through effective communication and conflict resolution. Skilled in training new staff and optimizing workflows, consistently fostering teamwork to achieve operational excellence and elevate customer engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Host/Cashier
Arizona Charlies Decatur
Las Vegas
02.2024 - 02.2025
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Collaborated with servers to move tables and adjust seating to accommodate customers.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Processed payments from customers using a POS system.
- Assisted serving staff with food running and bussing to maintain a clean and guest-ready dining room.
- Replenished server areas and front sections with supplies throughout shifts.
- Enhanced teamwork by connecting effectively with front-of-house, serving and kitchen personnel.
- Handled both to-go and dine-in orders for billing.
- Took beverage orders and served drinks during peak meal times.
- Managed shift-based cash drawers and created detailed deposit slips.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Trained new employees on the front and back house.
Host
Yard House
Las Vegas
05.2023 - 11.2023
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered telephone to provide dining information and take reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Sales Associate
Burlington
Las Vegas
11.2022 - 02.2023
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers find specific products, answered questions, and offered product advice.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Personal Nanny
Scott Van Patten
Huntington Beach
02.2021 - 08.2022
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Led hands-on activities consistent with child's interests and skills.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Provided fun learning activities such as reading, arts and crafts, games and puzzles.
- Met and communicated regularly with parents to discuss children's activities and development.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Developed a positive relationship with parents while providing quality childcare services.
- Maintained a safe environment for the children at all times by following safety rules and regulations.
- Transported children to and from school, extra-curricular activities and play-dates.
Home Care Provider
Senior Helpers
Huntington Beach
05.2021 - 06.2021
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Checked patients' pulse, temperature and respiration.
- Responded promptly to emergency situations involving clients.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Documented patient status and reported changes in care needs.
- Assisted with client personal care needs to foster independence and well-being.
- Followed care plan and directions to administer medications.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
Packer
Cambro
Huntington Beach
05.2015 - 11.2015
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Ensured work area was clean and organized, adhering to safety regulations.
- Wrapped items securely using appropriate packing materials.
- Operated machinery for wrapping, boxing, and labeling products.
- Adjusted packing methods based on product type and size for optimal protection.
- Assembled, lined and padded cartons and containers.
- Packed products in accordance with specified instructions.
- Utilized hand tools and equipment for efficient packing and sealing of goods.
- Loaded and unloaded items from machines, carts and dollies.
- Accomplished production goals by working with speed and accuracy.
- Assembled cartons, crates, and containers to prepare for shipping.
Education
High School Diploma -
Woodrow Wilson Classical High Scool
Long Beach, CA06-2005
Some College (No Degree) - Medical Assistant
UEI College
Fullerton, CASkills
- Customer service
- Cash handling
- Time management
- Conflict resolution
- Attention to detail
- Effective communication
- Training
- Telephone reception
- Team player mentality
- Hospitality and accommodation
- Workflow optimization
- Front of house organization
- First aid training
- Customer engagement
Affiliations
I love to karaoke and dance. Hiking especially with my dogs.
Certification
- Food Handlers Safety Training Card
Timeline
Host/Cashier
Arizona Charlies Decatur
02.2024 - 02.2025
Host
Yard House
05.2023 - 11.2023
Sales Associate
Burlington
11.2022 - 02.2023
Home Care Provider
Senior Helpers
05.2021 - 06.2021
Personal Nanny
Scott Van Patten
02.2021 - 08.2022
Packer
Cambro
05.2015 - 11.2015
High School Diploma -
Woodrow Wilson Classical High Scool
Some College (No Degree) - Medical Assistant
UEI College
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