Alisha Rosario Torain
Jacksonville,FL
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with years of experience working in busy environments.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon
08.2022 - 05.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as [50] pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
Delivery Driver
Bear Express LLC
11.2020 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Assistant Manager in Training
711 Franchise
12.2019 - 10.2020
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Collaborated with management to develop and execute promotional events, driving sales growth.
- Supported quality assurance initiatives by enforcing cleanliness standards throughout the store.
- Maintained inventory accuracy by conducting regular audits and updating records as needed.
- Developed strong relationships with clients through excellent communication and problem-solving skills.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Fostered an inclusive workplace culture by promoting open communication channels among team members.
- Managed daily operations by creating schedules, delegating tasks, and monitoring performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Dollar Tree
10.2019 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Leader
Dunkin Donuts & Baskin Robbins
03.2019 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Associates - Business
Devry University
Chicago, IL10.2025
GED -
Virginia Department of Education
Portsmouth, VA10.2019
Skills
- Labeling and boxing
- Order Picking
- Material Handling
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Problem Resolution
- Professional and Courteous
- Hiring and Training
- Staff Supervision
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Training Assistance
Timeline
Warehouse Associate
Amazon
08.2022 - 05.2023
Delivery Driver
Bear Express LLC
11.2020 - 08.2022
Assistant Manager in Training
711 Franchise
12.2019 - 10.2020
Assistant Manager
Dollar Tree
10.2019 - 12.2019
Shift Leader
Dunkin Donuts & Baskin Robbins
03.2019 - 10.2019
Associates - Business
Devry University
GED -
Virginia Department of Education