Alisha Royal
HR Specialist
Dublin,Georgia
Summary
Well-qualified HR Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
HR Assistant /Par Processor 40hrs
Govstrive
Dublin, GA
09.2019 - Current
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Code or review of SF-52, Requests for Personnel Action documents
- Review records (pay/position/personnel) in support of audits and quality control work and initiate corrections when applicable
- Input work actions and updates to theSF52 tracker
- Build positions and create staffing numbers in EmpowHR;
- Download Probationary and Within Grade notification documents from NFC mainframe and distribute them to supervisors and managers as appropriate;
- Fulfill other related PAR tasks as assigned by HR Management
- Upload employee's documents into electronic Official Personnel Folder (eOPF) Information federal portal
- Manage physical and electronic mailboxes ensuring correspondence is routed to appropriate official
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Receive, sort, and distribute non-electronic mail from National Finance Center (NFC)
- Assisted with the onboarding process of 14,000 new hires.
Customer Service Representative 4hrs
Big Lots
Dublin, GA
09.2012 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Cross-trained and provided backup for customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased sales by 10%.
- Promoted available products and services to customers during service, account management, and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Surpassed sales goals through implementation of effective marketing strategies.
HR Assistant/Personnel Security Specialist 40hrs
Govstrive
Dublin, GA
01.2021 - 05.2021
- Maintained confidentiality of classified and sensitive materials.
- Conducted background investigations and security checks for employees and contractors.
- Prepared and submitted reports outlining findings.
- Determined suitability of clearance levels based on results of background checks.
- Assembled and maintained applicant files.
- Responded quickly to incidents and assessed active situations for security concerns.
- Adjudicating security clearances and processing pre-employment waivers, security requests, and reciprocity requests in accordance with executive orders, Federal regulations, and directives.
- Briefing senior-level staff on controversial and complex background investigation cases.
- Reviewing, developing, or evaluating new, revised, or proposed personnel security instructions, guidelines, opinions, and decisions for impact on Agency's personnel security practices.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes
- Responded to inquiries by answering telephone calls, in-person questions, and emails
- Documented human resources records and maintained confidentiality of sensitive personal information
HR Assistant-Staffing 40hrs
Govstrive
Dublin, GA
12.2020 - 01.2021
- Advise. management on staffing requirements, recruitment strategies, sources, and special programs designed to supporttheagency's mission goals
- Maintained a thorough understanding and knowledge of hiring practices, recruitment strategies, and staffing industry trends.
- Develop vacancy announcements, write assessment questionnaires, determine applicant qualifications, audit and issue certificates, and make referrals by utilizing USA Staffing.
- Utilize current HR database systems to query, retrieve, and analyze information in order to complete assignments. Work with a wide range of HR laws, regulations, policies, and precedents sufficient to provide advisory and technical services on complex HR issues.
- Research and interpret OPM qualification standards in rating job applications
- Prepare and issue merit promotion certificates to best-qualified candidates
- Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
- Guided candidate recruitment and selection to create and drive a workforce in alignment with company diversity and inclusion goals.
Education
High School Diploma -
Dublin High School
Dublin, GA05.2010
No Degree - Human Resources Management
Ashford University
San Diego, CASkills
- Human Resources Management Systems
- Adobe Systems Adobe Pro
- Microsoft Excel
- ADP Workforce Now
- Compensation and Benefits
- National Finance Center (NFC)
- USA Staffing
- Electronic Official Personnel Folder (eOPF) Information
- Scanning and Auditing Documents
- Retirement Calculator
- Background Investigations
- Multitasking
- Leadership
- Team Player
- Flexible & Adaptable
- Self-motivated professional
- Decision Making
- Responsible
Accomplishments
- Achieved production by completing more work than what I was told with accuracy and efficiency.
Security Clearance Available
I currently have an active or current U.S. federal government security clearance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Assistant/Personnel Security Specialist 40hrs
Govstrive
01.2021 - 05.2021
HR Assistant-Staffing 40hrs
Govstrive
12.2020 - 01.2021
HR Assistant /Par Processor 40hrs
Govstrive
09.2019 - Current
Customer Service Representative 4hrs
Big Lots
09.2012 - Current
High School Diploma -
Dublin High School
No Degree - Human Resources Management
Ashford University
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