Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Satterwhite

Quality Control Professional
Cleveland

Summary

Dynamic food service professional with a strong work ethic and attention to detail, recognized for enhancing customer satisfaction at Franks Falafel House. Proven ability to solve problems and maintain quality control while training staff and streamlining operations. Skilled in food preparation and fostering teamwork in fast-paced environments.

Motivated Food Service Worker with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately.

Overview

7
7
years of professional experience

Work History

Food Service Worker

AVI Foodsystems
11.2022 - Current
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Learned other teammates' work tasks to train as backup.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Developed and maintained positive relationships with customers to enhance service.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Line Cook

Saucy Brew Works
02.2022 - 12.2024
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.

Assistant Manager

Franks Falafel House
10.2018 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Generated repeat business through exceptional customer service.

Education

GED -

Cleveland Department of Education
Cleveland, United States
05.2001 -

No Degree - Business Administration

ACRT
Cleveland, United States
05.2001 -

Skills

Positive attitude

Working quickly

Attention to detail

Problem-solving

Quality control

Strong work ethic

Timeline

Food Service Worker

AVI Foodsystems
11.2022 - Current

Line Cook

Saucy Brew Works
02.2022 - 12.2024

Assistant Manager

Franks Falafel House
10.2018 - 11.2021

GED -

Cleveland Department of Education
05.2001 -

No Degree - Business Administration

ACRT
05.2001 -

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Alisha SatterwhiteQuality Control Professional
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