Alisha Sehr
Claims Adjuster
Remus,MI
Summary
Ambitious claims adjuster prepared to bring extensive property and casualty insurance experience to new role. Proven track record of managing high caseloads and settling claims timely and accurately. Strong focus on team collaboration and reliable in adapting to changing needs. Expertise in problem-solving and detail management, ensuring reliable performance and positive results. Takes initiative to continuously grow and further develop existing competencies.
Overview
13
13
years of professional experience
Work History
CLAIMS GENERALIST ASSOCIATE
PROGRESSIVE INSURANCE
03.2022 - Current
- Manage high-volume caseloads while consistently meeting deadlines and maintaining quality standards for claim handling.
- Achieved significant reductions in processing errors through meticulous attention to detail in claims documentation, and regularly attending advanced training.
- Maintain a strong working knowledge of industry best practices, adapting internal processes accordingly.
- Resolve complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
- Provide top-notch customer service throughout the claims process, ensuring a positive experience for all parties, and reinforcing brand reputation.
- Enhance customer satisfaction by providing empathetic and clear communication throughout the claims process.
- Reduce time spent on repetitive tasks by implementing streamlined claims management procedures.
- Expedite claim resolutions through effective communication with internal departments, policyholders, providers, and other claimant parties.
- Negotiate fair settlements with policyholders and claimant parties, effectively resolving disputes, and ensuring positive outcomes for all parties involved.
- Minimize financial risks for the company by conducting in-depth investigations of potentially fraudulent claims.
- Collaborate with cross-functional teams to develop strategies for process improvements in claims handling operations.
INSURANCE ACCOUNT REPRESENTATIVE
STATE FARM INSURANCE
10.2015 - 12.2020
- Enhanced policyholder retention rates through effective communication, personalized account management, and prompt issue resolution.
- Developed targeted campaigns aimed at increasing awareness of available products for new and existing clients.
- Facilitated regular client reviews to discuss policy updates, changes in needs or circumstances, and any additional coverage requirements.
- Improved operational efficiency by implementing streamlined workflows for processing policy transactions and managing account documentation.
- Educated clients on complex insurance concepts and policy details to empower informed decision-making regarding their coverage choices.
- Proactively identified upselling opportunities within existing accounts, resulting in expanded coverage for clients and increased revenue for the agency.
- Boosted client satisfaction by providing exceptional customer service and developing long-lasting relationships with clients to foster trust with their insurance needs.
- Assisted in training new team members on company procedures, ensuring seamless integration into the account management department.
- Managed a diverse portfolio of accounts, demonstrating adaptability and expertise in servicing the unique insurance requirements of each client.
SENIOR SERVICE ADVOCATE
FARMERS INSURANCE
11.2012 - 10.2015
- Assisted agents and policyholders in generating quotes, evaluating coverages, issuing binders, creating certificates of insurance, invoicing premiums, and scheduling inspections as needed.
- Provided exceptional customer service by maintaining a deep understanding of company products and offerings, enabling tailored recommendations based on individual client needs.
- Exceeded departmental goals for productivity and customer service ratings through consistent attention to detail and proactive problem-solving efforts.
- Increased departmental accuracy through regular audits of policies, endorsements, cancellations, and reinstatements.
- Mentored junior team members to foster a supportive work environment and promote professional growth within the department.
Education
High School Diploma -
Grandville High School
Grandville, MI 05.2001 -
Skills
Expertise in claims management
Timeline
CLAIMS GENERALIST ASSOCIATE
PROGRESSIVE INSURANCE
03.2022 - Current
INSURANCE ACCOUNT REPRESENTATIVE
STATE FARM INSURANCE
10.2015 - 12.2020
SENIOR SERVICE ADVOCATE
FARMERS INSURANCE
11.2012 - 10.2015
High School Diploma -
Grandville High School
05.2001 -