Alisha Shackelford
West Memphis,AR
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Poised to drive team success and deliver positive results through collaboration and innovative thinking. Eager to tackle new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. A proactive contributor prepared to make a meaningful impact in any environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Grandmother Wanda
West Memphis, AR
01.2025 - Current
- Currently provide compassionate support for my own grandmother, enhancing daily living activities and overall quality of life.
- Helps with assisting with her personal care routines, ensuring dignity and respect in all interactions.
- Monitors health conditions, documenting changes and communicating effectively with healthcare professionals.
- Provides transportation to and from her doctor appointments; most importantly, ensuring she makes her appointments to have her kidney dialysis done on time.
- Helps her with implementing a personalized daily activity plan for the following week, promoting mental engagement and physical well-being.
- Assists with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Cleans house, runs errands, manages laundry, and completes weekly grocery shopping.
Part-time Delivery Driver
GoPuff
Memphis, TN
02.2022 - Current
- Currently help with delivering packages from the GoPuff facility in east Memphis efficiently, ensuring timely arrival and customer satisfaction.
- Navigated complex routes using GPS technology to optimize delivery times.
- Conducts vehicle inspections to maintain operational safety and compliance standards.
- Communicates effectively with customers regarding delivery status and any issues that may encounter.
- Collaborates with logistics teams to streamline operations and enhance overall efficiency.
- Maintains upbeat, positive attitude in busy, customer-focused environment.
- Possess having strong relationships with clients through proactive communication and personalized service.
- Keeps detailed mileage and fuel reports to track overall fuel costs.
- Maintains clean and safe vehicle, contributing to positive image of company.
Logistics Coordinator
CES Power LLC
Memphis, TN
08.2023 - 08.2024
- Helped with the delivery of temporary power and HVAC units for large scale events and clients nationwide
- Created Purchase Orders through Procure Desk to ensure payment is received by brokers
- Responded effectively to all of the emails in the dispatch inbox on Outlook in a timely manner
- Communicated effectively with drivers, providing clear instructions and addressing any issues or concerns that arose during transit
- Resolved transportation-related problems such as delays or route changes in a timely manner to minimize disruptions
- Utilized logistics software systems to track and monitor shipment progress; also, generate reports for management review
- Negotiated contracts with third-party carriers to secure competitive rates for transportation services
- Demonstrated excellent problem-solving skills when resolving logistical challenges such as rerouting due to road closures or inclement weather conditions
- Served as a point of contact for drivers during transit, providing support and guidance as needed
Hotel Front Desk Clerk
Hampton Inn By Hilton
Olive Branch, MS
02.2022 - 08.2023
- Managed guest check-in and check-out processes efficiently, ensuring positive first impressions.
- Coordinated room assignments and reservations using property management systems to optimize occupancy.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Trained new front desk staff on operational procedures and customer service standards, fostering team development.
- Implemented process improvements for handling guest requests, streamlining service delivery timelines.
- Maintained accurate records of guest transactions and financial reports, ensuring compliance with hotel policies.
- Monitored front desk operations to identify areas for efficiency gains and improved service quality.
- Led initiatives to enhance the guest experience through personalized services and attention to detail.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
Housekeeper
Connie's Custom Cleaning
Horn Lake, MS
10.2016 - 06.2022
- After having a lot of prior knowledge and experience with all natural and green cleaning; I took a chance with working for Connie - and learned new cleaning techniques while cleaning Air bnb’s, residential houses, commercial properties, and offices throughout the Mid-South area
- Maintained cleanliness and tidiness of assigned rooms and houses, ensuring a comfortable and welcoming environment for guests
- Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times
- Followed established safety protocols when handling cleaning chemicals and operating equipment to prevent accidents or injuries
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to Connie’s standards
Facilitator
University of Mississippi
Southaven, MS
08.2016 - 05.2019
- In the Distance Learning classrooms, helped with setting up audio/video interaction for the professor and students to communicate with the other Ole Miss campuses (Oxford, Grenada, Tupelo, Booneville, etc)
- Helped designate and used assessments to monitor student outcomes
- Organized and became detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts very quickly and efficiently
- Skilled at working independently and collaboratively in a team environment
- Managed program logistics, including scheduling, materials preparation, and room setup
- Maintained accurate records of attendance, participation, and outcomes for reporting purposes
- Provided ongoing communication updates regarding upcoming sessions or changes in schedule
- Evaluating training materials (e.g., handouts) for relevance accuracy clarity appropriateness etc
- Implemented assessment tools (e.g., quizzes, tests) to measure participant knowledge retention and comprehension
- Promoted a growth mindset among participants, fostering an environment of continuous learning and improvement
Education
Associate in Arts (AA) - Psychology
Northwest Community College
Southaven, MS05.2018
Skills
- Effective communication
- Residential cleaning expertise
- Proficient in organization techniques
- Facility upkeep and sanitation
- Reception management
- Event planning and coordination
- Experienced with Microsoft Office applications
- Dry cleaning operations management
- Point of sale operations
- Windows operating system proficiency
- Skilled in Microsoft Outlook communication tools
- Organizational cleaning skills
- Service excellence
- Guest services management
- Overnight financial reconciliation
- Transportation coordination
- Cash flow oversight
- Team management
- Skilled in Microsoft Word formatting and editing
- Excel data analysis
- Experienced in software utilization
- Effective telephone interaction
- Client relations management
- Accommodations management experience
- Warehouse operations proficiency
- Event coordination skills
- Strategic leadership
- Laundry management
- Nurturing assistance
- Comprehensive documentation skills
- Support in maintaining personal hygiene
- Organizational time strategies
- Dementia patient assistance
- Collaborative partnership development
- Facilitation of personal care tasks
- Emotional assistance
- Articulate expression
- Residential cleaning tasks
- Compassionate patient assistance
- Crisis management skills
- Empathetic patient interaction
- Resource allocation
- Relationship building
- Medication coordination
- Logistics coordination
- Meticulous attention to detail
- Analytical problem-solving
- Personable interaction skills
- Patient-centered care
- Safety protocol implementation
- Efficient meal preparation
Certification
- Driver's License
- July 2024 to July 2028
Timeline
Elderly Caregiver
Grandmother Wanda
01.2025 - Current
Logistics Coordinator
CES Power LLC
08.2023 - 08.2024
Part-time Delivery Driver
GoPuff
02.2022 - Current
Hotel Front Desk Clerk
Hampton Inn By Hilton
02.2022 - 08.2023
Housekeeper
Connie's Custom Cleaning
10.2016 - 06.2022
Facilitator
University of Mississippi
08.2016 - 05.2019
Associate in Arts (AA) - Psychology
Northwest Community College