Alisha Shannon
Kingsley,MI
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing standards, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
5
5
years of professional experience
2007
2007
years of post-secondary education
Work History
Retail TAP supervisor
Victorias Secret
Traverse City, MI
11.2023 - Current
- Supervised daily store operations, including opening and closing procedures, to ensure compliance with company policies and standards.
- Trained, coached, and developed team members on product knowledge, customer service excellence, and store procedures.
- Oversaw cashier operations, monitored performance, and ensured accurate cash handling and register functions.
- Managed inventory processes, including stock replenishment, organization, and merchandise presentation.
- Conducted regular performance evaluations to support employee growth and accountability.
- Resolved customer inquiries, complaints, and returns promptly to maintain a positive shopping experience.
- Provided hands-on customer service support to ensure high levels of customer satisfaction.
- Collaborated with staff to maintain efficient store operations and a well-organized sales floor
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Coordinated restocks to keep retail displays organized and full for customers.
- Created successful plans to maximize profits and reduce loss.
Medical Billing Coordinator
Illuminate my life counseling
Traverse City, Michigan
02.2021 - Current
- Verified patient insurance eligibility and explained coverage options clearly to patients.
- Entered and maintained accurate patient data within our health care platform.
- Collected and verified patient information, including demographic data, and medical history forms.
- Assisted patients with completing required documentation and intake forms.
- Conducted monthly audits of patient files to ensure accuracy, completeness, and compliance.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations.
- Completed and submitted claims, appeals, and supporting documentation as needed.
- Applied payments, adjustments, and denials accurately within the medical management system.
- Maintained detailed records of billing transactions and patient interactions for reporting and audits.
- Provided general customer service support to patients and families, responding to phone calls and inquiries promptly.
Education
Manicurist License - Nail Technician
Cadillac Institute of Cosmetology
Cadillac, MI 06.2017 - 03.2018
Kalkaska Area Schools
Kalkaska, MISkills
- Upholding store standards
- Inventory management
- Employee training
- Problem solving
- Performance evaluation
- Time management
- Cash handling procedures
- Store operations
- Team collaboration
- Customer service management
- Goal setting and achievement
- Replenishment coordination
- Shrink reduction
- Sales leadership
- Product knowledge
- Conflict resolution
- Staff supervision
- Multitasking and organization
- Workload management
Timeline
Retail TAP supervisor
Victorias Secret
11.2023 - Current
Medical Billing Coordinator
Illuminate my life counseling
02.2021 - Current
Manicurist License - Nail Technician
Cadillac Institute of Cosmetology
06.2017 - 03.2018
Kalkaska Area Schools