Summary
Overview
Work History
Education
Skills
References
Timeline
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Alisha Standifer

Alisha Standifer

Cincinnati,OH

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

11
11
years of professional experience

Work History

Brand Services Operations Specialist

Cornerstone Brands Inc.
09.2019 - Current
  • Responsible for all team Escalations and Corporate Office of the President Escalation Resolutions.
  • Transformed and updated the Brand Services Product Specialist Policies and Procedures and Training Manual
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Tracked and analyzed reports to determine needed improvements.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within the department.
  • Developed and updated tracking spreadsheets using Microsoft Excel.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Created and maintained schedules for a team of 24 people.
  • Established strong relationships with key industry influencers to promote products through various channels.
  • Developed and implemented preventive maintenance procedures.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Brand Services Product Specialist

Cornerstone Brands Inc.
05.2014 - 09.2019
  • Completed Customer Sales and Service calls
  • Liaised between customers and manufacturing to design new product.
  • Oversaw quality assurance testing efforts, guaranteeing consistent delivery of high-quality products to customers.
  • Streamlined internal processes through the implementation of project management tools, leading to more efficient workflow within the organization.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Assisted with demonstrations for Ballard Designs to showcase functionality.
  • Completed Designer Sales and Service and product inquiries both internal and external
  • Managed daily work load and projects assigned by management for multiple brands

Customer Service CSS2

Cornerstone Brands
02.2014 - 05.2014
  • Customer Sales and Service Professional working in a fast paced, inbound contact call center environment
  • Assisting customers with entering orders, setting up returns, exchange orders, checking on delivery status, and service resolution for any issues the customer may be experiencing.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.

Order Entry Sales CS1

Cornerstone Brands Inc.
10.2013 - 02.2014
  • Customer Sales and Service Professional working in a fast paced, inbound call center environment
  • Assisting customers with entering orders for a variety of indoor & outdoor home décor, along with travel inspired clothing, accessories and travel gear.
  • Developed strong relationships with key clients through proactive communication and timely responses to requests.

Education

Cosmetology License - Cosmetology Education

Paul Mitchell The School Cincinnati
Cincinnati, OH
10.2012

Skills

  • Operational Efficiency
  • Planning and coordination
  • Cross-Functional Communication
  • Project Management
  • Team Leadership
  • Hiring and Training
  • MS Office
  • Complex Problem-Solving
  • Workforce Management
  • Negotiation and Conflict Resolution

References

  • Diane Haberstich,-Brand Services Supervisor, Diane.Haberstich@cornerstonebrands.com, (513)479-1400
  • Sharonda Lambert-Ballard Designs Corporate Customer Experience Manager Sharonda.Lambert@Ballarddesigns.net (205)617-8622
  • Zachariah Brooksbank Project Coordinator (513)835-8169

Timeline

Brand Services Operations Specialist

Cornerstone Brands Inc.
09.2019 - Current

Brand Services Product Specialist

Cornerstone Brands Inc.
05.2014 - 09.2019

Customer Service CSS2

Cornerstone Brands
02.2014 - 05.2014

Order Entry Sales CS1

Cornerstone Brands Inc.
10.2013 - 02.2014

Cosmetology License - Cosmetology Education

Paul Mitchell The School Cincinnati

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Alisha Standifer