Summary
Overview
Work History
Skills
References
Timeline
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Alisha Stein

Alisha Stein

Philadelphia,PA

Summary

Capable waitress passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fine and casual dining establishments.

Friendly Bartender with exceptional people skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

9
9
years of professional experience

Work History

Celebrity Bartender

Union Tap & Nick's Roast Beef
  • Assisted with bartending duties during high-volume shifts.
  • Fulfilled light kitchen and bartending duties to support other staff members.
  • Maintained a positive team environment by facilitating effective communication among bartending staff.
  • Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
  • Gained proficiency in using bartending tools such as shakers, strainers, and jiggers for precise drink preparation.

Waitstaff / Service Bartender

Magerks Pub & Grill
10.2022 - Current
  • Delivered outstanding customer service by serving food and drinks to guests
  • Demonstrated responsible alcohol serving practices by checking guests' identification and ensuring that guests were not over served
  • Preparing drinks for fellow servers, ensuring guests get all ordered alcoholic beverages in timely manner
  • Effectively maintained clean working environment
  • Circling through kitchen and running food items to correct tables and guests
  • Effectively maintained clean working environment, ensuring all running side work is complete while taking care of guests.

Waitstaff

Rocco's at the Brick
06.2021 - 04.2024
  • Delivered outstanding customer service by serving food and drinks to guests, making sure all of patrons' needs are taken care of
  • Ensure guests experience by taking orders, serving dishes, and removing dinnerware promptly, with positive attitude
  • Demonstrated responsible alcohol serving practices by checking guests' identification and ensuring that guests were not over served
  • Effectively maintained clean working environment
  • Increased check average amount [number %] by working to up sell various food and drink items to Patrons
  • Assisted other workers to achieve maximum efficiency, making sure all guests remain happy and wanting to come back.

Medical Receptionist / Medical Assistant

Liberty Urgent Care
08.2020 - 04.2023
  • Greeting patients as they enter facility
  • Creating charts for patients, updating existing charts
  • Verifying insurance, collecting copay
  • Demonstrating excellent patient care
  • Preparing patients for examination
  • (Taking patients back to room, taking notes for physicians such as reasoning for visit, reading their blood pressure, height, weight, and body temperature, then entering into database.) Follow up calls for patient's, making aware of lab results, x-ray reports, EKG readings, etc
  • Scheduling follow up visits, if necessary
  • Sterilizing medical equipment
  • Performing safe COVID-19 testing, giving patient results
  • Calling in prescriptions for patients to appropriate pharmacies.

Waitstaff / Banquet Server

Philadelphia Chart House
11.2018 - 03.2020
  • Delivering outstanding customer service by serving food and drinks to guests
  • Completed food service and training course
  • Demonstrated responsible alcoholic serving practices by checking guest identification and ensuring that guests were not over served
  • Use of Aloha system to place orders and print checks
  • Keeping guests happy, delivering service to high standard while maintaining rules and regulations
  • Worked with other employees for food drop
  • Increased check average amount [number %] by working to up sell various food and drink items to Guests
  • Efficiently completed all side work after dining services.

Waitstaff

Katie O'Donnell's Irish Pub
09.2015 - 11.2018
  • Assisted hosts and hostesses with seating of guests during rush times
  • Completed all side work after completion of dining service
  • Delivered outstanding customer service by serving food and drinks to guests
  • Demonstrated responsible alcohol serving practices by checking guests' identification and ensuring that guests were not over served
  • Effectively maintained clean working environment
  • Helped resolve guest problems by remaining positive, friendly, and respectful
  • Increased check average amount [number %] by working to up sell various food and drink items to patrons
  • Used point of sale, or POS, system to place orders and print checks.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

Skills

  • Outgoing, friendly, and welcoming personality with 9 years of exceptional customer service experience
  • Helpful and caring
  • Multi-tasking skills
  • Ability to learn and adapt quickly
  • Cleanliness and hygiene
  • Reliability and punctuality
  • Excellent communication skills

References

  • Cole Caprioni, (732)688-7062, Head Chef at Rocco's at the Brick
  • Tommy Silvestri, (267)455-5815, Previous manager at Liberty Urgent Care
  • Alyssa Gontz, (267)939-1687, Previous manager at Katie O'Donnells

Timeline

Waitstaff / Service Bartender

Magerks Pub & Grill
10.2022 - Current

Waitstaff

Rocco's at the Brick
06.2021 - 04.2024

Medical Receptionist / Medical Assistant

Liberty Urgent Care
08.2020 - 04.2023

Waitstaff / Banquet Server

Philadelphia Chart House
11.2018 - 03.2020

Waitstaff

Katie O'Donnell's Irish Pub
09.2015 - 11.2018

Celebrity Bartender

Union Tap & Nick's Roast Beef

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Alisha Stein