ALISHA S. THOMAS
Jacksonville,FL
Summary
Dedicated healthcare operations specialist with a strong background in fraud verification and order management. Expertise in maintaining compliance with safety and regulatory standards while optimizing customer service processes and enhancing operational efficiency in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Fraud Specialist | Order Management | Customer Service
Fanatics
Jacksonville, FL
11.2016 - 03.2026
- Advanced to Fraud Specialist reviewing high‑risk transactions.
- Conducted investigations and verified identities to effectively reduce chargebacks and mitigate fraud risk.
- Promoted to Order Management, managing escalations and fulfillment issues to streamline processes.
- Resolved customer issues in high‑volume call center, enhancing customer satisfaction and retention.
- Maintained strict confidentiality and accurate case documentation.
Home Health Aide
Awesome Steps Development
Jacksonville, FL
06.2013 - 11.2013
- Assisted patients with daily living activities, monitoring condition changes to ensure well-being.
- Collected specimens, measured intake/output, and recorded vital signs to support accurate patient assessments.
- Maintained safety protocols in workplace, ensuring protection for staff and patients.
Receptionist Supervisor | Phlebotomist | Lab Technician
DCI Biological, Inc.
Jacksonville, FL
09.2008 - 08.2010
- Supervised 10+ employees, coordinating workflow to enhance operational efficiency.
- Managed front desk operations, scheduling, and donor intake to streamline patient experience.
- Executed venipuncture and processed plasma samples to support timely laboratory results.
- Maintained adherence to FDA, OSHA, and safety standards to promote a safe working environment.
Medical Assistant (Externship)
Internal Medicine Associates
Orange Park, FL
05.2008 - 07.2008
- Collected specimens, performed EKGs, and recorded vital signs to support accurate patient assessments.
- Coordinated patient intake, insurance verification, and scheduling to streamline clinic operations.
- Maintained medical records and upheld HIPAA compliance to ensure patient confidentiality and data integrity.
Education
Bachelor of Applied Science - Organizational Healthcare Administration
St. Johns River State College
Orange Park, FL12-2026
Associate in Arts (A.A.) - General Studies
Florida State College At Jacksonville
Jacksonville, FL12-2021
Skills
- Fraud detection and analysis
- Healthcare administration
- Fraud pattern recognition
- Effective communication
- Verbal and written communication
- Data verification and risk assessment
- Regulatory compliance and HIPAA
- Order tracking and operations
- Microsoft Office proficiency
- Ten-key data entry
- Typing speed and accuracy
- Conflict resolution strategies
- Software training
Timeline
Fraud Specialist | Order Management | Customer Service
Fanatics
11.2016 - 03.2026
Home Health Aide
Awesome Steps Development
06.2013 - 11.2013
Receptionist Supervisor | Phlebotomist | Lab Technician
DCI Biological, Inc.
09.2008 - 08.2010
Medical Assistant (Externship)
Internal Medicine Associates
05.2008 - 07.2008
Bachelor of Applied Science - Organizational Healthcare Administration
St. Johns River State College
Associate in Arts (A.A.) - General Studies
Florida State College At Jacksonville