Alisha Stripling

• Conduct audits of the affording care options on clinical websites by analyzing user behavior, navigation patterns, and conversion rates to implement interface modifications that enhance the overall user experience.
• Collaborate with the Marketing Team in conducting demographic research to gain insights into user behavior and apply the findings to website improvements.
• Coordinate with the Chief Marketing Officer and cross-functional teams to develop business growth strategies, improving revenue outcomes while establishing brand awareness among clients.
• Assist the marketing team in performing market research by analyzing client preferences, behaviors, and trends to develop compelling marketing and promotional campaigns.
• Analyze key performance indicators of pilot clinics and the results to implement a strategic relaunch plan for a new product

• I showcased my rapid career growth to a Senior Clinic Success Manager within my first year.
• Managing a 60+ high volume book of business consisting of both Enterprise & SMB accounts consistently exceeding QoQ goals - achieving 20+% consecutively
• Played a significant role in developing the Clinic Success Manager department by providing insights and strategies for defining goals, implementing a client/patient-centric approach, streamlining workflows to enhance efficiency and productivity, regularly analyzing data and industry trends, and improving overall communications between clinics and internal teams.
• Develop strong, trusting relationships with fertility clinic key stakeholders to increase the referral pipeline, maintain retention, and define goals. Identify and execute upsell opportunities and improve customer conversion rates and adoption of Future Family products.
• Mentored and supported team members to enhance overall productivity and performance, resulting in a 50% increase in referral team growth.
• Developed and executed strategies to drive clinic satisfaction, patient engagement, and revenue growth.
• Effectively managed escalations and collaborated cross-functionally with sales, marketing, billing, product, and operations teams to resolve high-level concerns promptly.
• Analyzed clinic performance data, offering operational efficiency and revenue growth recommendations to achieve account goals.
• Conducted insightful business reviews and performance plans to maximize clinic success with Future Family's fertility financial solutions.
• Stayed updated on industry trends, regulations, and market dynamics to guide clinic partners accordingly.

• Managed a book of business valued at approximately $2 million in ARR, overseeing approximately 70 accounts remotely.
• Established and cultivated senior-level relationships with customer accounts to enhance client satisfaction and retention.
• Analyzed user engagement data, identified actionable insights, and provided regular reports on key performance indicators (KPIs) to drive informed decision-making.
• Led in-depth conversations with customers to align their company goals with their usage of ServiceTitan, ensuring they derived maximum value from the platform.
• Coached customers on best practices and workflows to optimize their experience and outcomes.
• Proactively identified areas for improvement in both the customer experience and our product and processes, driving continuous enhancements.
• Mentored and served as a valuable resource for new hires, facilitating their onboarding and fostering their growth within the organization.

• Promoted to Senior/Team Lead Account Manager within eight months of joining the company, demonstrating exceptional performance and leadership.

• Successfully managed and nurtured over 200 client relationships, fostering trust and loyalty.

• Coordinated and conducted onboarding for new accounts, ensuring a seamless transition and optimal client experience.

• Efficiently handled new account provisioning tasks and maintained accurate CRM data, contributing to streamlined operations.

• Prioritized and resolved incoming telephone and email requests, delivering prompt solutions to customer inquiries.

• Identified at-risk clients and executed effective retention efforts, resulting in high renewal rates.

• Maintained and improved the health of existing accounts, serving as the day-to-day contact and contributing to long-term success.

• Provided strategic recommendations for upsell opportunities, delivered ongoing guidance for high growth, and facilitated clear communication between clients and internal development teams.

• Demonstrated client management and presentation skills expertise, mentoring junior team members and contributing to their training and development.

• Collaborated with cross-functional teams to enhance efficiency, productivity, and overall impact, participating in regular team meetings and addressing project issues proactively.

• Partnered with Sales to drive revenue, mitigate risks, and explore revenue alternatives, strengthening client relationships.

• Collaborated closely with Operations to share insights and suggestions for product enhancements, contributing to continuous improvement.

• Managed and nurtured key accounts, fostering strong and enduring client relationships.

• Acted as the day-to-day point of contact for key accounts, ensuring seamless communication and support. • Conducted outbound and received inbound sales calls to promote and sell products and services to both potential new and existing customers.

• Acquired new customers and converted existing ones by actively prospecting in the assigned territory, executing outbound marketing/lead campaigns, and leveraging referrals.

• Utilized Value-Based selling methods to effectively qualify clients, involving asking pertinent questions, attentive listening, and understanding client needs.

• Identified existing service issues and client needs, clarified contract obligations when necessary, and proposed alternative solutions for consideration.

• Retained customers categorized as 'at risk' by determining their needs and requirements, negotiating suitable resolutions, including price adjustments, and addressing service quality concerns.

• Developed a robust pipeline of potential future business by conducting prospecting activities through the Internet, assigned territory lists, outbound marketing/lead campaigns, and other identified sources.