Alisha Swann
Hohenwald,TN
Summary
Proven to enhance safety at Lewis County Jail, I leverage first aid training and exceptional de-escalation techniques. Skilled in emergency response and fostering positive relationships, my record management prowess and commitment to security enforcement underscore my ability to deliver impactful results in high-stress environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Lewis County Jail
11.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
Correctional Officer
Maury County Sheriff Department
05.2022 - 11.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Observed behavior of 84 residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
Receiving Associate
Ferguson Enterprises LLC
03.2021 - 05.2022
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
- Streamlined receiving operations for improved organization and faster unloading of deliveries.
- Recorded regular progress and issues with products.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Handled day-to-day shipping and receiving overseeing more than 350 packages per day.
Warehouse Worker
Aerotek
01.2021 - 03.2021
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 45 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Consistently lifted materials weighing as much as 45 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Warehouse Associate
Quality Staffing / ToPre America
10.2019 - 12.2020
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Consistently lifted materials weighing as much as 50 pounds.
Security Officer
Securitas
06.2019 - 10.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked 25 delivery trucks and trailers.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Warehouse Worker
Yates Services
11.2018 - 02.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Collaborated with team members for smooth operations during peak hours.
- Improved warehouse efficiency with careful organization and storage of inventory.
- Maintained a clean and safe work environment to prevent accidents and facilitate productivity.
- Balanced multiple tasks simultaneously, such as receiving inbound shipments, organizing inventory, and fulfilling orders efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
Picker Packer
Walmart
01.2018 - 11.2018
- Scanned over 100 packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Asset Protection, Recovery Associate
Sears Roebuck
03.2017 - 01.2018
- Provided exceptional customer service.
- Resolved disputes professionally by gathering necessary documentation and coordinating with appropriate parties when needed.
- Contributed to a positive work environment by maintaining a professional attitude during challenging situations.
- Followed safety and security policies and procedures to reduce hazards and incidents.
- Removed damaged and stolen items from customer view.
- Applied price tags on items with correct, clear, and visible placement.
- Remained attentive and alert to prevent inventory shortages of high-demand items.
- Retrieved items returned by customers and restocked on display shelves.
- Processed 30-40 damaged items out to receive credit for store or reduce to lower sale price per day.
Package Handler
Fedex Ground
11.2014 - 01.2015
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track 400 item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Sales Associate /Retail Cashier
Tractor Supply Company
08.2014 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Sales Associate
Target
10.2012 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Consistently lifted materials weighing as much as 50 pounds.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Assistant Manager
Brathuhn Feeds
01.2012 - 10.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Consistently lifted materials weighing as much as 50 pounds.
Education
High School Diploma -
Hereford High School
Parkton, MD05.2012
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Safety and security enforcement
- Self-defense tactics
- Stress Tolerance
- Relationship building and management
- Records Management
Timeline
Correctional Officer
Lewis County Jail
11.2022 - Current
Correctional Officer
Maury County Sheriff Department
05.2022 - 11.2022
Receiving Associate
Ferguson Enterprises LLC
03.2021 - 05.2022
Warehouse Worker
Aerotek
01.2021 - 03.2021
Warehouse Associate
Quality Staffing / ToPre America
10.2019 - 12.2020
Security Officer
Securitas
06.2019 - 10.2019
Warehouse Worker
Yates Services
11.2018 - 02.2019
Picker Packer
Walmart
01.2018 - 11.2018
Asset Protection, Recovery Associate
Sears Roebuck
03.2017 - 01.2018
Package Handler
Fedex Ground
11.2014 - 01.2015
Sales Associate /Retail Cashier
Tractor Supply Company
08.2014 - 09.2014
Sales Associate
Target
10.2012 - 09.2014
Assistant Manager
Brathuhn Feeds
01.2012 - 10.2012
High School Diploma -
Hereford High School