Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
AdministrativeAssistant
Alisha Taylor

Alisha Taylor

mail handler
Memphis,TN

Work Preference

Work Type

Full TimePart Time

Location Preference

Remote

Important To Me

Work-life balanceWork from home optionHealthcare benefitsPaid time offFlexible work hoursPaid sick leave

Summary

Dynamic and detail-oriented professional with extensive experience at USPS, excelling in mail handling and delivery. Proven ability to enhance customer service through effective communication and problem-solving. Skilled in postal law and maintaining confidentiality, consistently achieving high accuracy in fast-paced environments. Committed to optimizing processes and fostering collaborative team efforts.

Overview

8
8
years of professional experience

Work History

Mail Handler

USPS
11.2022 - Current
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.

Customer Service Representative

Methodist Healthcare Call Center
12.2019 - 10.2021
  • Sought ways to improve processes and services provided.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Customer Service Representative

Disney Call Center
08.2017 - 02.2019
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.

Education

No Degree - Communications

University of Pheonix
Memphis, TN

High School Diploma -

Wooddale High School
Memphis, TN
05-2010

Skills

  • Postal law proficiency
  • Mail delivery
  • Skid tagging
  • Handling and sorting mail
  • Mail handling
  • Post office operations
  • Scan parcels
  • Complaint resolution
  • Scheduling
  • Account updating
  • Multitasking and organization
  • Reading comprehension
  • Customer relationship management (CRM)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Trained [Number] new postal carriers.
  • Processed and sorted average of [Number] pieces of mail per day.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].

Timeline

Mail Handler

USPS
11.2022 - Current

Customer Service Representative

Methodist Healthcare Call Center
12.2019 - 10.2021

Customer Service Representative

Disney Call Center
08.2017 - 02.2019

No Degree - Communications

University of Pheonix

High School Diploma -

Wooddale High School

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