Summary
Overview
Work History
Education
Skills
Qualifications
Personal Information
Timeline
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Alisha Thomas

Puyallup,WA

Summary

A Very Spirited individual, seeking a position as a Customer Service Representative.Experienced with managing and motivating sales teams to exceed targets. Utilizes strategic planning and effective communication to drive business growth and enhance client relationships. Strong understanding of market trends and customer needs, ensuring sustained success and competitive advantage.

Overview

15
15
years of professional experience

Work History

Sales Lead

Lovers
03.2023 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.

Cashier/Customer Service

The Home Depot
01.2012 - 01.2013
  • I am in contact with customer and I tell them where products are
  • I direct the customer to the home depot online

Gold Buyer

Gold Buyers at the Mall
06.2010 - 08.2010
  • I tested and bought gold, silver and diamonds for customer
  • I opened and kept the store clean and organized
  • I input data into the computer

Education

diploma -

Central Kitsap High School
01.2010

Skills

  • Very Positive Attitude
  • Team Player/Motivator
  • Excellent Customer Service Skills
  • Currency Handling
  • Microsoft Office 2011
  • Excellent Punctuality
  • Disciplined Learner
  • Relationship selling
  • Merchandise flow
  • Team building
  • Associate coaching
  • Teamwork and collaboration

Qualifications

  • Sales: work with cash register, open and close a till, process checks, search for customer accounts
  • Type, friendly helpful outgoing customer service, keep area clean, self and team motivator
  • Page on the intercom, answer and put calls on hold, conflict resolver

Personal Information

Authorized To Work: US

Timeline

Sales Lead

Lovers
03.2023 - Current

Cashier/Customer Service

The Home Depot
01.2012 - 01.2013

Gold Buyer

Gold Buyers at the Mall
06.2010 - 08.2010

diploma -

Central Kitsap High School

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Alisha Thomas