Alisha Thomas

I was promoted into this position after working as a part-time office associate for the prior three years. Main responsibilities: Oversee general day to day operations of all administrative duties. Including but not limited to reviewing refunds and balances owed along with disputes and resolve. Ensuring all office staff are performing at a high standard and implementing policies and procedures as needed to keep all things running smoothly . Other duties include taking inventory of supplies and ordering as needed, answering phones, taking payments, other misc duties needed to improve the customer experience.

Assisted owners of patients with the check-in and check-out process including but not limited to getting initial weight, collecting any necessary information for appointment, and collecting payments. Other duties included answering phones, doing reminder calls, as well as other outreach calls to drive business.

• Assist sales team in closing sales including running financing, collecting credit card and cash payments, and completing any other paperwork required. Other duties include, answering the phones, filing completed orders, other misc tasks requested from sales or management.

• Provide excellent patient care by assisting patients with scheduling appointments, selling products, and processing payments. Assist clinic provider with cleaning of hearing aids and other tasks requested. Monitoring and ordering inventory of product available to patients, supplies needed for service and repairs of hearing aids, as well as basic inventory of clinic needs. Other misc duties included cleaning, demoing equipment, answering phones, and using other forms of patient communication to provide an excellent experience.

• Using the program Cogent & other provided resources, updating files with banks, places of employment & other demographic information. Make phone calls to places of employment to confirm employment and inquire about general information of company

• Provide excellent customer service along with processing customer orders & Point-of-sale transactions

• Perform front of spa duties with efficiency & excellent customer service. Specific duties included, booking appointments, confirming appointments, completing point-of-sale transactions, follow-up with customers via phone