Alisha Thompson
Anderson,IN
Summary
Efficient & energetic office assistant and customer service professional. Exceptional experience in office support. Proven ability to manage business operations and customer relations. Attention to detail with the ability to multi-task. Organization & communication skills lead me to be recognized for my leadership ability. Consistently demonstrating integrity & sound judgement, while establishing trust & rapport with the customers/co-workers.
Overview
6
6
years of professional experience
Work History
Office Clerk
Interstate Warehouse
09.2022 - 05.2023
- Checked in all inbound & checked out all outbound drivers giving them the appropriate paperwork to take with them.
- Calculated employee time & inputed their time into payroll system each week.
- Calculated & documented in system the companies KPI’s each day/week.
- Inputted the drivers mileage & fuel receipts onto an excel spreadsheet.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed incoming correspondence to enhance performance and reduce time spent on processing and responding.
- Tracked invoices to avoid missed or delayed shipments.
Office Clerk
IGPS Logistics
04.2021 - 08.2022
- Checked in all inbound drivers.
- Delivered all outbound paperwork/documents to the driver at check out.
- Ensures accuracy of all inbound & outbound loads.
- Maintained professional relationship with shipper, receivers & drivers to increase trust, reliability & rapport.
- Checked the seal, fuel level & reefer temperatures on inbound and outbound loads.
- Data Entry into vendor sites for shipping orders.
- Update & communicated shipping & receiving concerns to the warehouse as well as the vendor/carrier.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Administrative Assistant
Kirkpatrick Management Company
01.2020 - 03.2021
- Administrative assistant to multiple property managers.
- Maintained a large client base by verifying that all legal formalities were completed meeting the needs of the client while providing exceptional customer service.
- Successfully guided the buyers & sellers through the process of selling & purchasing their home.
- Worked under strict deadlines, performed title searches, ordered reports & obtained clearance documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and clientele.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Performed data entry & file management.
Dispatcher/Office Assistant
Star Heating & Cooling
02.2018 - 11.2019
- Scheduled daily, weekly & monthly appointments for our clientele & technicians.
- Created professional memorandum, letters, proposals & maintenance contracts.
- Performed data entry
- Calculated hours employees worked and inputted those hours into our payroll software each week.
- Ordered parts needed for repair for the technicians.
- Monitored the dispatch board, maintaining an up-to-date knowledge of traffic problems & weather concerns in case call priorities needed adjusted due to special circumstances.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained updated and detailed records of calls in physical and electronic database.
- Performed data entry & file management.
Dispatcher/C.S.R.
Air Pros Heating & Air
11.2016 - 01.2018
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Answered & responded to telephone & email inquiries from existing & potential customers as well as vendors.
- Created professional memorandum, letters, proposals & maintenance contracts.
- Performed data entry & file management.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Closely monitored dispatch board to triage and prioritize calls received.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
Education
Certificate - Radiography
Hancock Memorial School of Radiography
Greenfield, IN06.2000
Diploma - College Prep
Greenfield Central High School
Greenfield, IN05.1998
Skills
- Time Management
- Adaptability & Versatility
- Teamwork
- Communication
- Critical Thinking
- Active Listening
- Transferable Skills
- Decision Making Skills
- Answering Multi-Line Phone System
- 10 Key Data Entry
- Problem Solving
- Organizational Skills
- Analytical Skills
- Operations Analysis
- Reliable
- Attention To Detail
- Leadership Skills
- Customer Service
- Multi-Tasker
- Computer & Digital Skills
- Payroll
- Payment Processing
- Mail Handling
- Office Management
- Workflow Processes
- Sorting and Labeling
- Office Supplies and Inventory
- Document Scanning
- Billing Support
- Training and Development
- Microsoft Office
- Customer Relationship Management
- Filing
- Scheduling
- Prepare Correspondence
- Interpersonal Skills
Timeline
Office Clerk
Interstate Warehouse
09.2022 - 05.2023
Office Clerk
IGPS Logistics
04.2021 - 08.2022
Administrative Assistant
Kirkpatrick Management Company
01.2020 - 03.2021
Dispatcher/Office Assistant
Star Heating & Cooling
02.2018 - 11.2019
Dispatcher/C.S.R.
Air Pros Heating & Air
11.2016 - 01.2018
Certificate - Radiography
Hancock Memorial School of Radiography
Diploma - College Prep
Greenfield Central High School
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