ALISHA TROUTT

The Retail Operations Manager (ROM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. The ROM leads a team of task associates, including a key-holding supervisor, and is accountable for all aspects of managing the operations of a retail store, inclusive of inventory-related processes, merchandise resets, visual ad sets, and pricing compliance.
This leader drives his/her business through a focus on performance (sales, inventory results, and operational compliance), people (training and development), and process (standard operating procedures). This position requires a passion for operational excellence, a drive for results, and the ability to quickly and efficiently lead through unforeseen complexity.

Responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in retail and services. Oversee a team of stylists, estheticians, guest coordinators (in select locations) and boutique leads and are accountable for all aspects of the guest experience, retail sales, and the services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction.Drive the business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards).Promoting a culture of accountability to meet or exceed the store’s goals related to services, boutiques, and retail sales, guest loyalty, payroll, retail shrink and omni-channel initiatives.

Driving company profitability through operational excellence, top-line sales growth, and expense.

Attracting, hiring and building a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.

Supporting all aspects of associate and services professional development, including developing and maintaining their clientele.

Establishing professional peer and brand partner relationships.

Promoting a culture of teamwork and guest service excellence.

Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Core Job Responsibility metrics for the store.

Executing day-to-day inventory control processes.

Communicating and providing feedback to field and services leadership.

• Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice
• Drove customer engagement and revenue development with well-planned and executed store events
• Pursued client interactions and sales, immediately engaging with interested customers
• Demonstrated products and advised customers on ideal application techniques
• Greeted customers and asked open-ended questions to assess needs
• Maintained customer satisfaction, quickly resolving issues and offering expert assistance
• Overcame customer objections using powerful product demonstrations
• Verified sales prices and processed cash or credit payments to complete sales
• Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.

• Specializes in skin care, particularly facial skin care
• Provide a variety of services and procedures including Basic facials, Hydrafacial, Chemical Peels, Microneedling, Dermaplaning, Sculpsure, Hair Removal such as waxing, sugaring and laser hair removal
• Skin consultations for medical grade skin care such as ZO and Obagi
• Minimized the risk of infection to clients by keeping all work areas and instruments clean and properly sterilized
• Helped team handle high-volume work by inventorying supplies and placing product orders.