Alisha Tucker
Tallahassee,FL
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
15
15
years of professional experience
Work History
Tasker
Ulta
05.2024 - Current
- Assisted in the recruitment process, identifying top candidates who contributed significantly to the team''s success.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
- Negotiated contracts with vendors, securing cost-effective services without compromising quality.
Reservationist Agent Handy Ride
Handy Ride
01.2020 - 01.2024
- Operate multiple phone lines in a timely manner
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- help commnication office
Merchandiser
Pepsi Co
01.2019 - 03.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Cashier and Grocery Clerk
Winco Foods
08.2009 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Washington Union High School
2006
Skills
- Effective communication skills
- Computer savvy
- Dependable and reliable
- Excellent skills in customer service
- Flexible Schedule
- Multi-line phone proficiency
- Multi task
- Customer Support
- Problem-solving abilities
- Analytical Skills
Timeline
Tasker
Ulta
05.2024 - Current
Reservationist Agent Handy Ride
Handy Ride
01.2020 - 01.2024
Merchandiser
Pepsi Co
01.2019 - 03.2020
Cashier and Grocery Clerk
Winco Foods
08.2009 - 08.2018
High School Diploma -
Washington Union High School