Alisha Vega
Bay Port,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Thumb Cellular
11.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Worked with customer Via telephone and live chat
Home Care Coordinator
Health Care At Home
08.2018 - 01.2022
- Created employee schedules to provide individuals had care.
- Created customized care plans, working with Hospice staff and families to assess and meet individual needs.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Customer Service Representative
Summit Sports LLC
03.2011 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with placing orders and tracking the shipment of there orders.
- Assisted customers via live chat, email and telephone.
Customer Service Cashier
McDonald's Restaurant
01.2008 - 05.2011
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Sandusky High School
Sandusky, MI06.2009
Skills
- Customer Consulting
- Understanding Customer Needs
- Administrative and Office Support
- Customer Understanding
- Strong Telephone Etiquette
- Typing Pro
- Excel
- Office programs
- Great at staying on task and follow up
- Meets deadlines
Timeline
Customer Service Representative
Thumb Cellular
11.2022 - Current
Home Care Coordinator
Health Care At Home
08.2018 - 01.2022
Customer Service Representative
Summit Sports LLC
03.2011 - 12.2017
Customer Service Cashier
McDonald's Restaurant
01.2008 - 05.2011
Sandusky High School
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