Alisha Vereen

• Review WOTC screening & compliance.
• Conduct compliance reviews.
• Train & educate client at a location level.
• Target locations with low compliance for additional training to raise compliance.
• Increase revenue through compliance awareness.
• Provide weekly and/or monthly reports to upper management & clients at location and corporate levels.
• Increase/maintain client satisfaction.

• Increased sales and customer satisfaction through personalized servicing.
• Assisted call-in customers with questions and orders.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

· Oversaw Marketing and Admissions of two residential communities.

· Toured prospective residents.

· Conducted pre-admissions assessments on potential residents.

· Made home visits to potential residents & hospital visits to current residents.

· Created and maintained marketing reports.

· Planned and executed marketing events, activities and staff in-services.

· Monitored and evaluated customer satisfaction.

· Maintained a database of inquiries, marketing contacts and community resources.

· Made sales calls and developed relationships out in the community.

· Hired, trained, and managed staff.

· Responsible for providing potential residents with information regarding care and services.

· Processed new resident admissions and contracts.

· Monitored occupancy trends and conversion ratios.

· Maintained monthly inquiry/referral, and sales tracking reports.

· Responsible for touring prospective residents.

· Monitored and evaluated customer satisfaction.

· Maintained a database of medical contacts and community resources.

· Made marketing visits within the community to churches medical, insurance, legal, and financial professionals.

· Trained and supervised line staff.

• Processed and posted daily incoming cash flow.
• Processed customer credit applications.
• Weekly reconciliation of past due balances via

collection calls.

• Reconciled credits against open invoices and filed disputes on unpaid balances.
• Timely deduction of open credits to improve cash flow.
• Generated purchase orders.
• Posted vendor invoices for payment. Issued debit and credit memos. Assisted customers in placing orders.
• Researched and resolved pricing discrepancies.