Alisha Waller
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Property Manager
Bozzuto
06.2022 - Current
- Implement a consistent collection strategy and call delinquent residents
- Worked closely with accounting to determine forecasts and spending’s
- Process all invoices for payment and forward them to Accounting weekly
- Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
- Build effective working relationships with vendors and owners
- Assist in reviewing utility consumption and monitoring the potential for waste
- Maintain an inventory/order of all necessary administrative supplies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
Community Manager
JBG Smith Properties
01.2019 - 06.2022
- Manages all electronic record keeping, including lease files for the residents in the assigned area; ensures file management quality control
- Implement a consistent collection strategy and call delinquent residents
- Responsible for filing on delinquencies and utility cut-offs, schedule eviction, and collection follow-up
- Track in-house collection payments and turn over accounts to the collection agency after 30 days
- Prepares reports by collecting, analyzing, and summarizing data and trends
- Establishing rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals
- Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
- Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services
- Using data to analyze program and operational performance trends
- Collecting and researching data for studies or evaluations of programs/operations
- Applying problem solving methods, trend analysis, and analytical techniques related to data deficiencies.
Leasing Consultant
JBG Smith Properties
01.2017 - 01.2019
- Consistently practice effective leasing and closing techniques
- Professionally present community and take every prospective resident on a tour route showing the apartments and amenities
- Follow up with all prospective residents by phone or in writing within 48 hours of their visit
- Respond to all Internet leads within 1-2 hours of contact
- Log all calls and visits into the computer and maintain an acceptable closing ratio
- Correctly complete all lease applications, assist with application verification/administration, and notify prospective residents of results
- Complete all lease paperwork accurately, including related addenda
- Ensure new residents sign lease paperwork.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
Front Desk Manager
Children's Pediatricians And Associates
11.2015 - 01.2017
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Arts - General Studies
Howard Community College
Columbia, MD06.2006
Skills
- Database Management
- Loan Processing
- Business Administration
- Tenant Relations
- Contract Negotiation
- Staff Management
- Vendor Management
- Financial Budgeting and Reporting
- Knowledge of Real Estate Laws
- Multi-Family Property Management
- Fair Housing Mandates
- Tenant and Eviction Laws
- Preparing Property Agreements
- Market Analysis
- Occupancy Management
- Networking Abilities
- Software Utilization
- Legal Knowledge
- Fair Housing Compliance
- Budget Preparation
Professional Competencies
- Budgeting
- Reforecast
- Accruals
- Leadership
- Capex projects
- Vendor/Customer Relationship Expertise
- Yardi/CRM
- Supervisory/Leadership Skills
- Experience managing 300+ units A-class
- MS Word
- Recruiting/Hiring/Interview Process
Timeline
Property Manager
Bozzuto
06.2022 - Current
Community Manager
JBG Smith Properties
01.2019 - 06.2022
Leasing Consultant
JBG Smith Properties
01.2017 - 01.2019
Front Desk Manager
Children's Pediatricians And Associates
11.2015 - 01.2017
Associate of Arts - General Studies
Howard Community College