Alisha Watkins
Evergreen Park,USA
Summary
I'm currently a master’s student in social work with a strong passion for making a meaningful difference in people’s lives. I’m committed to becoming a compassionate and effective licensed social worker who empowers marginalized communities and advocates for social justice. I’m especially driven to help individuals and families navigate challenges by providing supportive counseling, practical resources, and a sense of hope. With both academic training and hands-on experience, I’m eager to support the well-being of diverse populations and contribute to real, lasting change in the communities I serve.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Manager
Habilitative Systems Inc.
05.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options, and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques
- Collaborate with hospitals to identify and engage clients experiencing mental illness or substance use disorders, ensuring they are successfully connected to appropriate behavioral health services and community-based support
Director
Team String I AM NOT FORGOTTEN
02.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
CASE MANAGER
NATIONAL YOUTH ADVOCATE PROGRAM
10.2022 - 04.2024
- Work with individuals, families, and communities to prevent and address violence-related issues.
- Assess clients' needs, develop intervention plans, provide resources, and advocate for their well-being.
- Facilitated job readiness classes, equipping participants with essential skills such as resume writing, interview techniques, workplace communication, and professional development to support successful employment outcomes.
Provider Relations Specialist
Blue Cross and Blue Shield
06.2020 - 04.2022
- Assist in the design and implementation of programs that build/nurture positive relationships between the health plan, providers and practice managers.
- Identify gaps in network composition and services to assist network contracting and development teams.
- Updates, maintains and/or closes authorizations or tasks for services as assigned within process guidelines.
- Processes incoming and outgoing correspondence/faxes in accordance with required standards and within respective timeliness guidelines.
- Refers episodes to the appropriate clinical team members for review as defined by workflow.
- Demonstrates a professional and courteous manner when communicating with others with the ability to state clearly and accurately the agreed upon resolution.
- Adhere to company Policies and Procedures, process standards, Standard Operating Procedures and maintains current knowledge of member benefits, rights, and responsibilities.
- Facilitate annual UM documents (program, work plan, policies/procedures - including medical necessity criteria, and prior year's evaluation, including measurement of overall UM program effectiveness, using established goals, metric results, and associated benchmarks) and facilitate the adoption of these by appropriate committees.
Health Coordinator/Life Coach
KIDS ABOVE ALL
01.2021 - 02.2022
- Developed instructional materials and conducted in-service and community-based educational programs.
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
- Explored and discussed progress toward goals to assist clients.
- Assisted youth in accessing housing, employment, and other basic needs.
- Provided support to clients to make positive changes.
- Planned or conducted programs to prevent substance abuse or improve community health or counseling services.
- Guided clients in developing skills or strategies to help overcome dependencies.
- Collaborated with health specialists and civic groups to determine community health needs.
- Responded to crisis situations to handle severe mental health and behavioral issues.
- Built positive, age-appropriate relationships with youth and homeless adults.
- Evaluated client's physical or mental condition through interviews, observation, or assessments.
Community Outreach
In Throne Ministry
11.2018 - 03.2020
- Conducted crisis intervention by providing individual counseling and recommending alternate health services.
- Analyzed client need by performing assessment for individual.
- Established good communication with neighborhood groups and resolved all issues.
- Prepared and maintained records and reports, such as budgets, personnel records and training manuals.
- Spoke to community groups to explain and interpret agency purposes, programs, and policies.
SALES ASSOCIATE
BOB'S DISCOUNT FURNITURE
01.2016 - 07.2018
- Kept signage and merchandise displays organized and up to date, promoting visual presentation standards.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Promoted visual presentation standards by keeping store replenished.
- Drove sales through customer relationship building and suggestive selling techniques.
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
CASE MANAGER
01.2013 - 07.2015
- Referred members to network obstetrical providers for outpatient evaluation and treatment.
- Performed data entry of authorizations and customer contacts in the EMMA system.
- Conducted outbound telephone calls related to the coordination of obstetrical care as needed.
- Assisted in preparing and submitting projects, reports or assignments as needed to meet organizational initiatives and/or objectives.
- Identified community resources for pregnant women and children.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Education
Master’s - social work
Capella University
Minneapolis, MN12-2026
Bachelors Degree - Healthcare Management
Capella University
01.2015
Associates Degree - Medical Billing & Coding
Taylor Business Institute
Minneapolis, MN01.2004
Skills
- Employee Recruitment and Hiring
- Policy and Program Development
- Medical Records Program Administration
- Accounts Payable and Accounts Receivable
- Medical Billing and Coding
- Care planning
- Medication reviews
- Service coordination
- Clinical documentation
- Case assessments
Certification
- CPR Certified – Current
- IM+CANS Certified
Timeline
Care Manager
Habilitative Systems Inc.
05.2025 - Current
Director
Team String I AM NOT FORGOTTEN
02.2023 - Current
CASE MANAGER
NATIONAL YOUTH ADVOCATE PROGRAM
10.2022 - 04.2024
Health Coordinator/Life Coach
KIDS ABOVE ALL
01.2021 - 02.2022
Provider Relations Specialist
Blue Cross and Blue Shield
06.2020 - 04.2022
Community Outreach
In Throne Ministry
11.2018 - 03.2020
SALES ASSOCIATE
BOB'S DISCOUNT FURNITURE
01.2016 - 07.2018
CASE MANAGER
01.2013 - 07.2015
Bachelors Degree - Healthcare Management
Capella University
Master’s - social work
Capella University
Associates Degree - Medical Billing & Coding
Taylor Business Institute
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