ALISHA WAZNY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Central Support Operations Coordinator
United Healthcare
12.2022 - Current
- Process inbound electronic data and communication according to productivity and quality standards
- Verify, review and update member information in the Home & Community Care documentation system accurately
- Supported effective teamwork and communication to ensure high quality care and service for members
- Provided support and guidance in operational tasks and procedural matters to fellow team members when needed
- Assisted in Time Studies, team engagement and other special tasks/functions as assigned by supervisor
Dispatcher
Freelance
06.2021 - 10.2022
- Coordinated daily operations and optimized delivery routes for a fleet of trucks
- Assigned drivers to routes and provided real-time support during transit
- Monitored vehicle performance and handled on the road issues to ensure timely deliveries
- Communicated with drivers, customers and internal teams to ensure smooth logistics operations
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Surgical Coordinator
Anderson Orthopaedic Clinic
03.2018 - 05.2019
- Coordinated and scheduled surgeries ensuring optimal use of operating rooms, staff, availability and patient needs
- Managed pre-operative and post-operative patient processes, including communication, preparation and follow up appointments
- Maintained accurate records of surgeries, patient information and other necessary documentation
- Verified patient insurance coverage and obtained necessary pre-authorizations for surgeries and coordinated peer to peer reviews as needed
Medical Assistant
Physicians & Midwives
03.2017 - 03.2018
- Prepared patients and exam rooms, ensuring all equipment was sanitized and ready for use
- Assisted provider during patient exams ensuring all necessary tools and support were readily available
- Managed patient records, scheduled appointments and facilitated follow up care
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
MEDICAL ASSISTANT CERTIFICATION -
Southeastern Institute
North Charleston, SC01.2011
Skills
- Communication
- Attention to detail
- Team Collaboration
- Microsoft Office
- Data entry and management
- Scheduling Management
Accomplishments
- Achieved and maintained high levels of quality and productivity in reviews since the beginning of my current position
- Gained insights and enhanced skills by shadowing and learning from different departments, broadening expertise and improving overall abilities
Projects
- Organized and led a team meeting that successfully boosted overall team morale and fostered a positive work environment
- Collaborated with peers in a time study to analyze and optimize a specific task, which resulted in more efficient time management and increase in overall productivity across the team.
Timeline
Central Support Operations Coordinator
United Healthcare
12.2022 - Current
Dispatcher
Freelance
06.2021 - 10.2022
Surgical Coordinator
Anderson Orthopaedic Clinic
03.2018 - 05.2019
Medical Assistant
Physicians & Midwives
03.2017 - 03.2018
MEDICAL ASSISTANT CERTIFICATION -
Southeastern Institute