Alisha Webster
Huntsville,United States
Summary
I am an Experienced Operations Manager. I am Highly Skilled in Effective Leadership, Internal Audit, Conflict Resolution, Microsoft Word, and Excel. Consistently successful in setting and achieving company standards. After receiving my Bachelors in Accounting from the University of Alabama, I was offered a management position with one of the largest entertainment groups in the world. Currently, I am pursuing my Masters in Business Adminstration so that I can further my career with my company. Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over [Number] years of superior [Type] industry performance. Organized and attentive to detail with aptitude for training document creation and program management.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Lead Sales Coach
AT&T
07.2012 - 09.2022
- Manage group of front line employees, coach, and develop team in all areas of performance including, but not limited to quality, productivity, and leadership
- Presents monthly achievement levels and goals to assigned team and coaches individual team members to ensure improvement and efficient productivity are achieved
- Analyze weekly sales reports to identify actual results vs planned results
- Managing a team of call center front line employees and directs their activities toward accomplishing call center goals and objectives
- Writes and conducts performance evaluations, makes employment decisions, sets performance goals and objectives for assigned team
- Managing team and individual schedule adherence and attendance
- Manage employee issues regarding attendance, performance, behavior, and delivers appropriate disciplinary action as needed
- Communicating policy updates and company information through team meetings, pre-shift briefings and one-on-one development sessions
- Handles payroll, timekeeping and medical leave responsibilities for each direct report.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Developed and led group training courses to align with corporate sales and service goals.
- Developed team communications and information for meetings.
Education
Alisha Webster
B.S.B.A - Accounting
The University of Alabama
01.2009 - 01.2012
Skills
Financial Accountingundefined
Timeline
Lead Sales Coach
AT&T
07.2012 - 09.2022
B.S.B.A - Accounting
The University of Alabama
01.2009 - 01.2012
Alisha Webster
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