Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alisha Weichman

Rochester

Summary

Dynamic professional with extensive experience in customer service and care support. Expertise in complaint resolution, customer education, and service request management. Proven ability to enhance customer experiences and deliver exceptional service outcomes.

Overview

11
11
years of professional experience

Work History

Customer Care Representative

Casella
Rochester
05.2023 - Current
  • Processed service requests using customer management software to enhance efficiency.
  • Maintained comprehensive records of customer interactions and transactions.
  • Communicated service updates clearly and promptly to customers.
  • Collaborated with team members to resolve customer issues effectively.
  • Educated customers on available services and promotions to increase awareness.
  • Handled complaints professionally, ensuring high levels of customer satisfaction.
  • Supported onboarding and orientation processes for new hires.
  • Conducted evaluations to assess training effectiveness and engagement levels.

CSR

South Towne Veterinary Hospital
Rochester
10.2021 - 05.2023
  • Greeted visitors and directed to appropriate departments for efficient service.
  • Managed multi-line phone system, handling incoming calls with professionalism.
  • Scheduled and confirmed appointments, maintaining daily calendars for office staff.
  • Maintained cleanliness and organization of front desk area to enhance visitor experience.
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Performed accurate data entry tasks into various computer systems for record-keeping.
  • Assisted with administrative duties such as filing, typing, and document management.
  • Updated and recorded client information to ensure accurate account maintenance.

Direct Support Professional Caregiver

OPWDD-Fingerlakes DDSO
Rochester
09.2018 - 10.2021
  • Developed and implemented individualized care plans for diverse clients.
  • Assisted clients with personal care tasks, including bathing, grooming, and toileting.
  • Monitored client behaviors and reported changes to family and staff.
  • Collaborated with healthcare professionals to provide comprehensive support services.
  • Facilitated recreational activities to enhance social interaction and engagement.
  • Provided transportation for clients to appointments and community events.
  • Ensured safety of individuals in the facility at all times.
  • Maintained accurate documentation of client progress and care delivered.

Custodian

Monroe Community College
Rochester
09.2017 - 09.2018
  • Maintained cleanliness of floors using industrial equipment and advanced techniques.
  • Sanitized restrooms and common areas to uphold hygienic standards.
  • Restocked restroom and break room supplies for staff convenience.
  • Inspected facilities for cleanliness, reporting maintenance issues promptly.
  • Assisted with furniture relocation and event space setup as needed.
  • Executed sweeping, mopping, vacuuming, and thorough cleaning of common areas.
  • Wiped surfaces with approved products to inhibit bacterial and viral growth.
  • Performed routine deep cleaning in high-traffic areas to enhance building appeal.

Cleaner

Rush-Henrietta Central School District
Rochester
11.2014 - 09.2017
  • Maintained cleanliness of classrooms, hallways, and restrooms daily.
  • Operated vacuums and floor scrubbers to ensure thorough cleaning.
  • Collaborated with staff to schedule cleaning activities around school events.
  • Inspected buildings for cleanliness and reported maintenance issues immediately.
  • Organized cleaning supplies for easy access and efficient workflows.
  • Conducted bathroom cleaning, including toilets, sinks, and mirrors.
  • Swept, mopped floors, vacuumed carpets, and dusted surfaces consistently.
  • Collected trash from hallways, bathrooms, and work areas promptly.

Education

High School Diploma -

Wayland-Cohocton Central School
Wayland, NY
06-2007

Skills

  • Customer service and relationship management
  • Complaint resolution and conflict management
  • Data entry and call logging
  • Communication skills and team collaboration
  • Problem solving and attention to detail
  • Time management and multitasking

References

References available upon request.

Timeline

Customer Care Representative

Casella
05.2023 - Current

CSR

South Towne Veterinary Hospital
10.2021 - 05.2023

Direct Support Professional Caregiver

OPWDD-Fingerlakes DDSO
09.2018 - 10.2021

Custodian

Monroe Community College
09.2017 - 09.2018

Cleaner

Rush-Henrietta Central School District
11.2014 - 09.2017

High School Diploma -

Wayland-Cohocton Central School

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