Alisha Wesbecher
Evansville,IN
Summary
Dynamic customer service professional with a proven track record at OneMain Financial, excelling in negotiation and regulatory compliance. Adept at fostering strong client relationships and enhancing satisfaction through effective communication. Recognized for implementing successful collections strategies, achieving timely debt recovery while maintaining a positive customer experience.
Overview
14
14
years of professional experience
Work History
Collections Agent, Customer Service
OneMain Financial
Evansville, Indiana
07.2024 - Current
- Communicated with clients through calls and emails regarding outstanding balances.
- Documented account activities accurately in the collections management system.
- Provided excellent customer service while handling sensitive financial information.
- Maintained up-to-date knowledge of company policies and collection regulations.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Upheld privacy and security requirements for customer information.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Met demands of busy collections group by performing high volume of daily calls.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Wellness Coordinator
The Joint Chiropractic
Evansville, IN
07.2024 - 08.2025
- Assisted in managing client appointments and scheduling for optimal service delivery.
- Educated clients on chiropractic benefits and wellness practices during consultations.
- Coordinated community outreach events to raise awareness of holistic health services.
- Supported team in maintaining clean and organized clinic environment for client comfort.
- Conducted routine follow-ups with clients to ensure satisfaction with services received.
- Implemented feedback mechanisms to gather client insights on wellness programs offered.
- Performed administrative tasks related to budgeting, scheduling events, ordering supplies.
- Maintained records of all participants in the organization's wellness programs.
- Improved program participation numbers by using successful outreach strategies, member incentives and referral drives.
- Achieved or exceeded financial and personal training goals consistently.
Home Health Aide
Team Select
Evansville , IN
09.2023 - 05.2024
- Assisted clients with daily living activities and personal care needs.
- Monitored client health status and reported changes to healthcare professionals.
- Maintained a clean and safe environment for clients at all times.
- Provided companionship and emotional support to enhance client well-being.
- Documented daily activities and observations in client care logs accurately.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared meals and snacks according to prescribed diets.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Assisted in ambulation and exercise routines for clients.
- Cared for disabled children or children with sick or disabled parents.
Customer Service Manager
Hobby Lobby
Evansville, IN
10.2014 - 06.2018
- Led customer service team to enhance store experience and address inquiries.
- Coordinated communication between departments to resolve customer issues effectively.
- Managed scheduling and staffing to ensure optimal service coverage during peak hours.
- Facilitated conflict resolution between customers and staff to maintain satisfaction levels.
- Oversaw inventory management processes related to customer orders and requests.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated and authenticated returns, exchanges and voids.
- Delegated work to staff, setting priorities and goals.
Sales Customer Support Specialist
CenturyLink
Evansville, Indiana
07.2011 - 07.2013
- Assisted customers with inquiries regarding services and billing issues.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained accurate records of customer interactions and feedback.
- Performed data entry tasks accurately and efficiently.
- Conducted outbound calls to customers regarding their orders, following up on delivery status and payment information.
- Participated in regular training sessions focused on developing key skills such as communication and interpersonal relations.
- Assisted customers with placing orders accurately and efficiently.
- Identified opportunities for cross-selling products and services based on customer needs.
- Maintained detailed records of customer interactions in CRM software system.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Evansville, IN08-2014
Skills
- Negotiation techniques
- Regulatory compliance
- Collections management
- Customer relationship management
- Aged account reporting
- Call center background
- Analytical thinking
- Verbal and written communication
- Microsoft applications skills
Accomplishments
Awarded 13 Shine On awards in one year for outstanding customer satisfaction. Ranked #3 in the department nation wide.
Timeline
Collections Agent, Customer Service
OneMain Financial
07.2024 - Current
Wellness Coordinator
The Joint Chiropractic
07.2024 - 08.2025
Home Health Aide
Team Select
09.2023 - 05.2024
Customer Service Manager
Hobby Lobby
10.2014 - 06.2018
Sales Customer Support Specialist
CenturyLink
07.2011 - 07.2013
Associate of Science - Nursing
Ivy Tech Community College of Indiana