Microsoft Office (Word, PPT, Excel)
Alisha Wiegreff
Canton,OH
Summary
Experienced leader with a demonstrated history of working in the insurance industry. Highly rganized and systematic with natural relationship-building and leadership talents. Expertese in Process Development, Design and Execution. Extensive experience in Business Process Improvement, Business Analysis, and Change Management. Strong operations professional with a Bachelor of Arts (BA) focused in Organizational Behavior Studies from Malone College.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director, Business Consulting
Nationwide Insurance Company
Columbus, OH
05.2018 - 08.2024
- Increased efficiency by implementing a knowledge management tool to track key product offerings and coverages in all states.
- Coordinated resources across departments to maximize productivity levels.
- Prepared presentations for board meetings summarizing key developments within the company.
- Facilitated collaboration between teams by encouraging open communication channels.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Led change management efforts to adapt to market shifts and organizational needs.
- Managed crisis situations to minimize impact on operations and reputation.
- Managed budgeting and financial planning processes for the Personal Lines Product and Underwriting organization.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Assessed employee performance against established benchmarks or targets.
Manager, Process Management
Nationwide Insurance Company
Columbus, OH
04.2014 - 05.2018
- Enhanced performance of field Underwriters through the development of a new knowledge management system to create consistent handling procedures.
- Created a consistent communication process to inform the business unit of upcoming changes in regulations, product offerings, and/or handling procedures.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
Specialist, Process Management
Nationwide
Columbus, OH
08.2013 - 10.2014
- Created detailed process flow diagrams utilizing modeling tools such as Visio or Lucidchart.
- Participated in user acceptance testing sessions with clients prior to deployment.
- Developed and implemented process improvement initiatives to reduce costs, improve efficiency, and increase customer satisfaction.
- Documented change requests from stakeholders throughout the project lifecycle.
- Monitored system performance metrics post-implementation to ensure desired results were achieved.
- Developed training materials for end-users on new or modified business processes.
- Facilitated meetings between stakeholders to discuss requirements gathering, design specifications, data collection methods.
- Analyzed current business processes to identify areas for improvement and optimization.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Team Lead
Nationwide Insurance Company
Columbus, OH
10.2008 - 08.2013
- Trained new staff in relevant processes and procedures.
- Coordinated team resources to achieve project goals.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided support to junior staff during peak periods of workloads.
- Maintained accurate records of employee attendance and task completion times.
- Delegated tasks appropriately according to individual skill sets.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
Processing Technician & Screening Technician
Nationwide Insurance Company
Canton, OH
10.1999 - 08.2008
- Manually rated Personal Lines Auto policies on the Legacy platforms
- Analyzed and presented comprehensive premium breakdowns for Personal Lines Auto policies
- Reviewed and determined eligibility of incoming New Business policies
- Partnered with Sales Agents to acquire essential paperwork and meticulously assessed its precision, resulting in the attainment of New Business retention objectives
- Delivered comprehensive guidance and training to Sales Agents, specializing in Personal Lines New Business standards and process enhancements.
- Participated in team meetings to share best practices and discuss ways to improve overall productivity.
- Assisted in troubleshooting process issues and recommending solutions for improvement.
Education
Bachelor of Arts - Organizational Behavior Studies
Malone University
Canton, OH05-2012
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ05-2010
Skills
- Cross Functional Team Leadership
- Interpersonal Skills
- SAFE Agile Certified
- Contract Negotiation
- Project Management
- Budget Management
- Product Delivery
- Content Development
- Staff Development
- Hiring and Retention
- Issues Resolution
- People Management
Certification
- Certified Scaled Agile Framework Leading SAFE - 2021
- Design Thinking: Understanding the Process - 2021
- Leading Your Team Through Change - 2020
- Leadership Matters - 2015
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureWork from home option401k matchSoftware
Visio
Guidewire
AgilePlace
Timeline
Director, Business Consulting
Nationwide Insurance Company
05.2018 - 08.2024
Manager, Process Management
Nationwide Insurance Company
04.2014 - 05.2018
Specialist, Process Management
Nationwide
08.2013 - 10.2014
Team Lead
Nationwide Insurance Company
10.2008 - 08.2013
Processing Technician & Screening Technician
Nationwide Insurance Company
10.1999 - 08.2008
Bachelor of Arts - Organizational Behavior Studies
Malone University
Associate of Arts - Business Administration And Management
University of Phoenix
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