Alisha Williams
Morrow,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Appeals Coordinator
Freeman Mathis & Gary
02.2020 - Current
- Created, composed and maintained appeal response templates.
- Developed appeals functions, policies and procedures and documentation.
- Responded to attorney inquiries and litigation notices.
- Coordinated with senior specialist to compose appeal responses.
- Acted as a departmental resource on appeals matters.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Participated in labor-management meetings to discuss labor issues.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
Pulte Group
Pulte Group
01.2020 - 02.2022
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Maintained accounting records utilizing in-house and client systems.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Customer Service Representative
Truist Bank
05.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
PCI Specialist
Sysnet Global Solutions
09.2019 - 05.2021
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Delta Dental
02.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Southwest Dekalb High School
Decatur, GA05.2012
Skills
- Verbal Communication Skills
- Written Communucation Skills
- Organization and Prioritizing Tasks
- Data Entry
- Knowledge of computer operating system and MS Office Software
- Working Knowledge of CRM platforms
- Customer Satisfaction
- Detail -Oriented
- Quick-Learning Skills
- Time Management
Timeline
Customer Service Representative
Truist Bank
05.2020 - 11.2021
Appeals Coordinator
Freeman Mathis & Gary
02.2020 - Current
Pulte Group
Pulte Group
01.2020 - 02.2022
PCI Specialist
Sysnet Global Solutions
09.2019 - 05.2021
Customer Service Representative
Delta Dental
02.2018 - 01.2019
High School Diploma -
Southwest Dekalb High School
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