Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALISHA WILLIAMS

Franklin Square

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Polite and attentive office manager offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Reliable and skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

9
9
years of professional experience

Work History

Volunteer Clerical Assistant

Lucky's Animal Rescue
04.2023 - Current
  • Prepared and organized documents such as letters, memos, reports, and other material.
  • Answered phone calls and emails from customers in a professional manner.
  • Assisted with data entry tasks into the organization database system.
  • Performed clerical duties such as photocopying, faxing, mailing, scanning, collating and binding documents.
  • Processed donations received from donors using the organization software system.

Office Manager

Mutts Mansion
03.2022 - 11.2023
  • Managed ins and outs of the facility. Operating and overseeing all aspects of the business. Opening and Closing the facility. Checking dogs in and out as well as taking payments. Answering phones, making/booking appointments, entering client information into the computer. Calling various vet offices to confirm medical/vaccination history on all clients. Taking inventory. Keeping track of billing and payroll. Making employees schedules and guiding them on their duties. Feeding and letting dogs out, cleaning kennels. Organizing events.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Interpreted and communicated work procedures and company policies to staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

In Home Caregiver

Private party/home owner
08.2020 - 01.2022
  • Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being.
  • Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity.
  • Administered medications according to prescribed schedules, adhering to all safety protocols and maintaining accurate medication records.
  • Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients.
  • Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort.
  • Provided companionship and emotional support, engaging in meaningful conversations and recreational activities to enhance clients' mental and emotional well-being.
  • Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their living spaces.
  • Managed and documented clients' medical histories and daily activities, maintaining accurate and up-to-date records.
  • Assisted with end-of-life care, offering comfort and emotional support to clients and their families during challenging times.
  • Ensured clients' comfort and safety during the night by providing overnight care and assistance as required.

Title Clerk

Rivera Toyota
01.2017 - 08.2020
  • Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
  • Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Worked closely with the sales person to get all the accurate information from the customer to transfer title or receive a new title

Education

High School Diploma - undefined

Carmel High School
Carmel, NY
06.2008

Skills

  • Microsoft Excel
  • Kennel Experience
  • Supply Management
  • Time management
  • Organizational skills
  • Inventory Control
  • Office Management
  • Data Entry
  • Payroll
  • Teamwork
  • Management
  • Event Planning
  • Communication skills
  • Pet Care
  • Customer service
  • Computer Skills
  • Supervising Experience
  • Cleaning Experience
  • Microsoft Outlook

Timeline

Volunteer Clerical Assistant

Lucky's Animal Rescue
04.2023 - Current

Office Manager

Mutts Mansion
03.2022 - 11.2023

In Home Caregiver

Private party/home owner
08.2020 - 01.2022

Title Clerk

Rivera Toyota
01.2017 - 08.2020

High School Diploma - undefined

Carmel High School

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