Alisha Williams
Fort Worth
Summary
Healthcare administration professional with over 7 years of experience in hospital operations, patient access, insurance verification, and quality assurance. A proven leader in high-volume healthcare environments, I excel in workflow optimization, compliance, staff support, and cross-department coordination. I am seeking a hospital administration or supervisory role that prioritizes operational excellence and enhances patient access outcomes.
Overview
8
8
years of professional experience
Work History
Verification of Benefits Specialist
Charlie Health
04.2025 - 01.2026
- As an insurance verification specialist, I verified behavioral health insurance benefits for incoming patients by reviewing eligibility, coverage details, and authorization requirements.
- I communicated directly with insurance carriers to confirm benefits, resolve discrepancies, and ensure services were approved prior to intake.
- I counseled clients on their insurance benefits, coverage limitations, and financial responsibility in a clear and supportive manner, helping them understand available services and next steps in care.
- I accurately documented benefit information to support intake, admissions, and revenue cycle teams while maintaining strict confidentiality and full compliance with HIPAA and regulatory standards.
Patient Access Insurance Verifier
Shriners Children's Hospital
11.2022 - 04.2025
- As a Patient Access Insurance Verifier, I ensure the accuracy and completeness of patient insurance information before their visit, facilitating seamless access to healthcare services.
- I verify insurance eligibility, determine coverage details, and ensure the appropriate authorization and documentation are in place for services rendered.
Lead Quality Assurance Specialist
Columbia Doctors
01.2020 - 11.2022
- As a Quality Assurance Specialist in a high-volume scheduling call center, I led quality oversight by monitoring agent performance and patient interactions to ensure service excellence and compliance with standards.
- I coached and mentored staff through targeted feedback, performance reviews, and corrective guidance, driving improvements in efficiency, consistency, and patient satisfaction.
- I identified operational gaps and trends, partnered with leadership to develop best practices, and supported the implementation of training initiatives and workflow improvements to promote continuous quality improvement.
Patient Access Coordinator
Columbia Doctors
10.2017 - 01.2020
- As a Patient Access Coordinator, I am responsible for overseeing the patient intake and registration process and ensuring adherence to doctors' protocols and healthcare facility policies.
- I manage patient scheduling, verify insurance information, and assist with pre-authorizations while ensuring that all necessary documentation is accurately completed and compliant with medical standards.
- I serve as the primary point of contact for patients, medical providers, and insurance companies, promoting a seamless and efficient healthcare experience.
Education
Bachelor of Science - Behavioral Health Science
Grand Canyon University
01.2028
Skills
- Hospital operations management
- Department oversight
- Staff supervision and coaching
- Performance accountability
- Patient access and intake flow
- Quality assurance and compliance
- Regulatory adherence
- Cross-department collaboration
- Escalation management
Timeline
Verification of Benefits Specialist
Charlie Health
04.2025 - 01.2026
Patient Access Insurance Verifier
Shriners Children's Hospital
11.2022 - 04.2025
Lead Quality Assurance Specialist
Columbia Doctors
01.2020 - 11.2022
Patient Access Coordinator
Columbia Doctors
10.2017 - 01.2020
Bachelor of Science - Behavioral Health Science
Grand Canyon University