Alisha Willis
Auburn,CA
Summary
Results-oriented Senior Operations Specialist with first-rate budgeting, improvement plan and content management talents. 12 years of hands-on experience in addressing potential problems that may affect smooth operational flow. I have developed skills in operations, operations efficiencies, and operations management. My core competencies include process improvement, project coordination, and inventory management. I am passionate about delivering excellent outcomes for our members and partners. I bring a diverse perspective and experiences to the team, and I enjoy collaborating with and learning from my colleagues.
Overview
18
18
years of professional experience
Work History
Senior Operations Specialist
Blue Shield of California
Rancho Cordova , CA
08.2011 - 01.2024
- proficient in Microsoft Office applications
- Audited company's legal documents to verify compliant policies and procedures and update SAAS database as applicable
- Created detailed training materials for employees on how to use various software applications.
- Reviewed inventory levels and adjusted plans based on changes in demand patterns or production cycles.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Conducted regular reviews of existing policies and procedures, making recommendations for improvements as necessary.
- Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.
- Organized monthly meetings with stakeholders to review performance metrics and discuss ways to improve productivity levels.
- Evaluated and reported on department metrics to upper management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Provided technical support to staff on a variety of system issues.
- Oversaw implementation of procedures, goals and objectives within operations.
- Analyzed data to identify potential areas of improvement, resulting in increased efficiency and cost savings.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Ensured compliance regarding operational activities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Monitored operations and reviewed records and metrics to understand company performance.
- Motivated and guided 13 Nurses and 6 Medical Directors, 7 CSCs, and 6 Vendors as well as supported all BSC employees.
- Assessed current technology infrastructure needs and implemented solutions accordingly.
- Trained, mentored and motivated employees to maximize team productivity.
- Oversaw the implementation of process improvements throughout the organization's entire operations cycle.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated closely with cross-functional teams including engineering, product development, to develop strategies that drive growth in revenue and profitability.
- Analyzed company's expenditures and developed financial models.
- Tracked active and projected inventory and encouraged teams to complete tasks on time while staying on budget.
- Oversaw quality control and managed costs of the organization.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Developed action plans based on analysis findings and implemented solutions.
- Implemented new processes for tracking, reporting and analyzing performance metrics.
- Managed the development of operating budgets in collaboration with other members of senior management team.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Coordinated with internal teams such as IT, finance, and customer service to ensure seamless integration across departments.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Organized client meetings to provide project updates.
- Identified opportunities for streamlining business processes through automation or outsourcing initiatives.
- Developed and maintained operational procedures to ensure smooth workflow in daily operations.
- Reduced process lags and trained team members on best practices and protocols.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Developed effective communication protocols between internal teams and external partners and clients.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Built strong operational teams to meet process and production demands.
- Maintained accurate records of all transactions and activities related to operations management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Modified existing software systems to enhance performance and add new features.
- Assessed company operations for compliance with safety standards.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Clinical Support
HealthNet
Rancho Cordova
06.2007 - 06.2010
- Inventory management
- correspondence with insurance companies on correcting claims
- managing authorization and referrals
Inventory Management
Marshall Hospital
Placerville , CA
06.2006 - 06.2007
- Performed physical inventory counts, reconciled discrepancies and updated records accordingly.
- Tracked and monitored inventory levels to ensure accuracy of stock availability.
- Verified incoming shipments against purchase orders for accuracy and completeness.
Education
Billing And Coding Diploma - Billing And Coding
MTI College
Sacramento, CA06-2011
Skills
- Improvement Plan Knowledge
- Experience in Leadership Roles
- Capacity Planning
- Production Planning
- Workflow Management
- Forecasting
- Business Development
- Experience Developing Improvement Plans
- Process Change & Implementation
- Quantitative Skills
- Business Process Improvement
- Vendor & Supplier Management
- Cross-Functional Team Leadership
- Operational Excellence
- Analytical Skills
Accomplishments
- Consistently received the highest ranking, exceeding expectations, in yearly
evaluations for 12 consecutive years. - Demonstrated exceptional project management skills through successful management of multiple projects, including implementation, development, training and testing.
Timeline
Senior Operations Specialist
Blue Shield of California
08.2011 - 01.2024
Clinical Support
HealthNet
06.2007 - 06.2010
Inventory Management
Marshall Hospital
06.2006 - 06.2007
Billing And Coding Diploma - Billing And Coding
MTI College
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