Alisha Wilson
Little River,SC
Summary
Experienced in front desk operations with a focus on customer service excellence. Recognized for effective conflict resolution skills and creating inviting atmospheres that improve guest experiences. Demonstrated ability to handle diverse customer needs efficiently.
Overview
8
8
years of professional experience
Work History
Merchandise Service Team
Lowes Home Improvment
North Myrtle Beach, South Carolina
04.2025 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Agent
Beach Cove Resort
North Myrtle Beach, South Carolina
04.2024 - Current
- Greeted guests warmly and ensured a positive first impression.
- Managed room assignments and updated reservation systems efficiently.
- Processed check-ins and check-outs accurately using hotel management software.
- Coordinated with housekeeping to maintain room readiness for incoming guests.
- Assisted in managing guest billing and payment transactions seamlessly.
- Provided local information and recommendations to enhance guest experiences.
- Maintained a clean and organized front desk area for optimal service delivery.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
Key Holder
Bath & Body Works
Myrtle Beach, South Carolina
05.2017 - 03.2025
- Managed daily store operations and ensured a welcoming environment for customers.
- Assisted in training new employees on sales techniques and customer service standards.
- Oversaw inventory management and restocked merchandise as needed throughout the store.
- Facilitated team meetings to discuss promotions, product launches, and sales strategies.
- Collaborated with management on visual merchandising to enhance product displays effectively.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
Education
Some College (No Degree) - Business Administration
Horry-Georgetown Technical College
Conway, SCMassage Therapy
Horry-Georgetown Technical College
Myrtle Beach, SCHuman Services
Horry-Georgetown Technical College
Myrtle Beach, SCHigh School Diploma -
North Myrtle Beach High
Little River, SCSkills
- Team collaboration
- Customer service
- Conflict resolution
- Front desk operations
- Sales techniques
- Inventory management
- Communication skills
- Problem resolution
Timeline
Merchandise Service Team
Lowes Home Improvment
04.2025 - Current
Front Desk Agent
Beach Cove Resort
04.2024 - Current
Key Holder
Bath & Body Works
05.2017 - 03.2025
Some College (No Degree) - Business Administration
Horry-Georgetown Technical College
Massage Therapy
Horry-Georgetown Technical College
Human Services
Horry-Georgetown Technical College
High School Diploma -
North Myrtle Beach High
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