Alisha Winfrey
Euless
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warehouse Associate III
Turn 14 Distribution
09.2020 - Current
- Pick parts displayed on scanner
- Check and pack orders accurately
- Identify that parts are in the correct location
- Cycle counting locations
- Use appropriate reports to research and run area effectively
- Train associates' basic functions in different areas of warehouse
- Exhibit problem-solving skills
- Proficient use of Order Picker
Order Filler/Checker
TVH Parts
02.2017 - 08.2020
- Pick parts according to quantities displayed on RF scanner
- Identify that part in location is correct per description and part number displayed on RF scanner
- Place products in tote
- Re-label/re-package product per customer request
- Select proper shipping container to increase product protection
- Check and pack orders in an accurate and timely manner
- Verify products and quantities against packing slip in an efficient and accurate manner
Front Desk Agent
Doubletree Hotel
06.2013 - 05.2017
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests
- Provide driving and/or walking directions to guests to local destinations
- Provide or obtain accurate information
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Ensure that all Guest complaints managed, recorded, and resolved promptly
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform Departments of special requests, early/late departures, room changes and other Guest requests
- Maintain good communication and work relationships in all hotel areas
Education
Bachelor's degree - Technical Management
DeVry University
Naperville, IL10.2022
Skills
- Accurate inventory picking
- Customer service expertise
- Warehouse Distribution Experience
- Office Administration
- Hospitality expertise
- Communication skills
- Proficient in Microsoft Office
- Proficient in administrative tasks
- Time management
- Problem-solving
- Attention to detail
- Team collaboration
Certification
Driver's License
Additional Information
- Ability to perform tasks accurately and efficiently.
- Excellent verbal communication and customer service skills.
- Positive, enthusiastic, and helpful attitude.
Timeline
Warehouse Associate III
Turn 14 Distribution
09.2020 - Current
Order Filler/Checker
TVH Parts
02.2017 - 08.2020
Front Desk Agent
Doubletree Hotel
06.2013 - 05.2017
Bachelor's degree - Technical Management
DeVry University
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