Alisha Wolfe
Cherokee,NC
Summary
Goal-driven Receptionist with extensive background in managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Offers exceptional computer, customer service, and collaboration skills, effectively assisting office visitors and vendors. Demonstrates a positive attitude to adapt to any situation with strong attention to detail and excellent telephone and email etiquette.
Overview
6
6
years of professional experience
Work History
Security Event Staff Member
Harris Cherokee Casino Resort
Cherokee, NC
08.2024 - Current
- Maintained a professional demeanor while patrolling the event premises.
- Ensured that all attendees followed safety protocols and security regulations.
- Assisted with crowd control, emergency response, and evacuation procedures when necessary.
- Provided assistance to disabled patrons in navigating the venue safely.
- Managed access points throughout the event space to ensure only authorized personnel entered secure areas.
- Addressed any customer complaints in a timely manner and reported issues to supervisors.
- Conducted regular patrols around the perimeter of the event grounds to deter potential threats.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Patrolled crowds during events to preserve order and promote security.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Switchboard Operator
Eastern Band Of Cherokee Indians
Cherokee, NC
10.2022 - Current
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Handled confidential information with discretion and professionalism.
- Maintained a clean work area by organizing supplies neatly throughout shift.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Transcribed message details to promptly relay to appropriate recipients.
- Developed and updated business phone directory to reflect current employees and other changes.
- Handled incoming and outgoing calls according to standard operating procedures.
- Took messages from callers and accurately relayed details to intended staff.
- Reported telephone line issues and outages for prompt repairs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Waitress Trainer
Wicked Weed Brewing
Cherokee, NC
04.2022 - 10.2023
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Greeted customers and provided excellent customer service.
- Stocked shelves, rotated merchandise, and kept store clean and organized.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Assisted in training new employees on company procedures.
- Organized backroom stock area according to company guidelines.
Case Manager
Cherokee Indian Hospital
Cherokee, NC
08.2020 - 10.2022
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Provided referrals to appropriate health care providers or other community resources.
- Maintained up-to-date case records with case activity status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
- Monitored progress of clients through regular contact with them or family members.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Personal Trainer
Eastern Band Of Cherokee Indians
Cherokee, NC
10.2018 - 08.2019
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Demonstrated various exercises with the use of free weights and machines.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Assisted clients in setting realistic short-term and long-term goals.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Organized group classes for small groups or large groups depending on client's preferences.
- Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- Inspected equipment regularly to ensure it is safe and functioning properly.
- Researched new training methods, trends, equipment., to stay up-to-date on industry standards.
- Maintained a clean environment by wiping down equipment after each use by a client.
- Performed administrative duties such as billing customers or ordering supplies as needed.
- Demonstrated safe and proper exercise techniques to clients.
- Communicated with clients to determine goals and performed client assessments.
- Created personal training experiences for clients.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Suggested exercise modifications to individual clients to avoid strain and injury.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Built and established lasting relationships using encouragement and personal support.
- Coached and encouraged participants during exercises and routines.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Set up equipment and weights for use by class participants.
- Observed participants during classes, watching for issues and incorrect techniques.
- Wiped down exercise mats, weights and equipment prior to and after use.
Education
High School Diploma -
Swain County High School
Bryson City, NC06-2014
Skills
- Managing extras
- Show planning support
- Inventory Monitoring
- Administrative Support
- Telephone Etiquette
- Scheduling
- Office Administration
- Coordination
- Dedicated Team Player
- Meeting Arrangements
- Prioritization
- Staff Management
- Professional and polished presentation
- Multi-line telephone system operation
- Microsoft Word
- Reception oversight
References
References available upon request.
Timeline
Security Event Staff Member
Harris Cherokee Casino Resort
08.2024 - Current
Switchboard Operator
Eastern Band Of Cherokee Indians
10.2022 - Current
Waitress Trainer
Wicked Weed Brewing
04.2022 - 10.2023
Case Manager
Cherokee Indian Hospital
08.2020 - 10.2022
Personal Trainer
Eastern Band Of Cherokee Indians
10.2018 - 08.2019
High School Diploma -
Swain County High School
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