Goal-driven Receptionist with extensive background in managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Offers exceptional computer, customer service, and collaboration skills, effectively assisting office visitors and vendors. Demonstrates a positive attitude to adapt to any situation with strong attention to detail and excellent telephone and email etiquette.
Overview
6
6
years of professional experience
Work History
Security Event Staff Member
Harris Cherokee Casino Resort
Cherokee, NC
08.2024 - Current
Maintained a professional demeanor while patrolling the event premises.
Ensured that all attendees followed safety protocols and security regulations.
Assisted with crowd control, emergency response, and evacuation procedures when necessary.
Provided assistance to disabled patrons in navigating the venue safely.
Managed access points throughout the event space to ensure only authorized personnel entered secure areas.
Addressed any customer complaints in a timely manner and reported issues to supervisors.
Conducted regular patrols around the perimeter of the event grounds to deter potential threats.
Stayed in frequent communication with security and event staff to smoothly respond to concerns.
Patrolled crowds during events to preserve order and promote security.
Provided friendly and professional assistance to employees, visitors and customers.
Maintained high levels of alertness throughout shifts.
Reviewed guest identification and employee credentials to authorize entry onto premises.
Switchboard Operator
Eastern Band Of Cherokee Indians
Cherokee, NC
10.2022 - Current
Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
Provided customer service support by responding to inquiries, complaints and requests for information.
Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
Greeted visitors in a professional manner when they arrived at the switchboard station.
Handled confidential information with discretion and professionalism.
Maintained a clean work area by organizing supplies neatly throughout shift.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Transcribed message details to promptly relay to appropriate recipients.
Developed and updated business phone directory to reflect current employees and other changes.
Handled incoming and outgoing calls according to standard operating procedures.
Took messages from callers and accurately relayed details to intended staff.
Reported telephone line issues and outages for prompt repairs.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Waitress Trainer
Wicked Weed Brewing
Cherokee, NC
04.2022 - 10.2023
Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
Greeted customers and provided menus.
Assisted in seating guests at tables or booths.
Took orders for food and drinks and delivered them to guests.
Checked back with customers throughout meal service to ensure satisfaction.
Replenished beverages when necessary.
Answered questions about menu items, ingredients, and pricing.
Communicated daily specials to customers.
Bussed tables as needed during peak hours.
Prepared checks accurately and processed payments promptly.
Maintained a clean work station by restocking supplies, wiping down counters.
Provided excellent customer service by addressing any complaints or concerns promptly.
Organized take-out orders efficiently according to customer requests.
Participated in team meetings to discuss new menu items or changes in policy.
Served alcoholic beverages responsibly in accordance with state laws.
Provided accurate change for cash transactions using a cash register system.
Developed positive relationships with regular customers through friendly conversation.
Assisted other wait staff members in times of heavy customer traffic.
Greeted customers, answered questions and recommended specials to increase profits.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about menu items and make recommendations.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Served food and beverages to patrons and confirmed complete orders.
Trained new employees to perform duties.
Informed customers of daily specials and signature menu items.
Filled condiments and napkin containers during slack periods.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Greeted customers and provided excellent customer service.
Stocked shelves, rotated merchandise, and kept store clean and organized.
Resolved customer complaints in a professional manner.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Assisted in training new employees on company procedures.
Organized backroom stock area according to company guidelines.
Case Manager
Cherokee Indian Hospital
Cherokee, NC
08.2020 - 10.2022
Assessed clients' needs, developed service plans and monitored progress towards goals.
Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Provided crisis intervention support for clients in emergency situations.
Maintained accurate case records and documentation according to agency guidelines.
Compiled reports on cases and submitted them to supervisors as required.
Provided referrals to appropriate health care providers or other community resources.
Maintained up-to-date case records with case activity status.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Coordinated support services and optimized communication between healthcare workers and patients.
Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
Monitored progress of clients through regular contact with them or family members.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Connected individuals with relevant community resources and coordinated referrals.
Answered questions and responded to inquiries to deliver high level of service to patients.
Personal Trainer
Eastern Band Of Cherokee Indians
Cherokee, NC
10.2018 - 08.2019
Developed personalized fitness programs for clients based on their individual goals and needs.
Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
Monitored progress of clients during workouts and provided feedback and encouragement.
Provided instructions in proper form, technique, and safety when performing exercises.
Demonstrated various exercises with the use of free weights and machines.
Educated clients about the benefits of regular exercise and healthy eating habits.
Assisted clients in setting realistic short-term and long-term goals.
Motivated clients to reach their personal best by providing positive reinforcement.
Maintained records of client's performance data such as weight loss, muscle gain.
Scheduled appointments with clients and communicated effectively with them via phone or email.
Organized group classes for small groups or large groups depending on client's preferences.
Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
Responded promptly to customer inquiries regarding services offered or upcoming events.
Inspected equipment regularly to ensure it is safe and functioning properly.
Researched new training methods, trends, equipment., to stay up-to-date on industry standards.
Maintained a clean environment by wiping down equipment after each use by a client.
Performed administrative duties such as billing customers or ordering supplies as needed.
Demonstrated safe and proper exercise techniques to clients.
Communicated with clients to determine goals and performed client assessments.
Created personal training experiences for clients.
Built and established relationships with members and guests to help in pursuit of fitness goals.
Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Suggested exercise modifications to individual clients to avoid strain and injury.
Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
Built and established lasting relationships using encouragement and personal support.
Coached and encouraged participants during exercises and routines.
Explained and taught proper use of weights, exercise bands and other fitness equipment.
Explained and demonstrated fitness and conditioning techniques and movements.
Set up equipment and weights for use by class participants.
Observed participants during classes, watching for issues and incorrect techniques.
Wiped down exercise mats, weights and equipment prior to and after use.
Education
High School Diploma -
Swain County High School
Bryson City, NC
06-2014
Skills
Managing extras
Show planning support
Inventory Monitoring
Administrative Support
Telephone Etiquette
Scheduling
Office Administration
Coordination
Dedicated Team Player
Meeting Arrangements
Prioritization
Staff Management
Professional and polished presentation
Multi-line telephone system operation
Microsoft Word
Reception oversight
References
References available upon request.
Timeline
Security Event Staff Member
Harris Cherokee Casino Resort
08.2024 - Current
Switchboard Operator
Eastern Band Of Cherokee Indians
10.2022 - Current
Waitress Trainer
Wicked Weed Brewing
04.2022 - 10.2023
Case Manager
Cherokee Indian Hospital
08.2020 - 10.2022
Personal Trainer
Eastern Band Of Cherokee Indians
10.2018 - 08.2019
High School Diploma -
Swain County High School
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