Alisha Woodyard
Shenandoah,United States
Summary
With a solid 10-year background in customer service, I bring extensive experience to the table. My expertise includes various computer skills such as Microsoft Word, Excel, Outlook, PowerPoint, and more. I am eager to broaden my horizons by delving into data entry, data analysis, and related roles. Additionally, pursuing a Bachelor's degree in Biology and Anatomy, I am particularly interested in remote work opportunities.
Overview
6
6
years of professional experience
Work History
Quality Assurance Analyst
Lloyd, Inc
10.2024 - Current
- Reviewed technical documentation for accuracy and completeness, ensuring proper traceability within the quality system.
- Followed standard operating procedures for inspections and tests.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Internet Support Technician
Mediacom Communications
08.2022 - Current
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to telephone, email and in-person inquiries regarding equipment operation, use and repair.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Delivery Driver
Casey's
03.2019 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Bachelor's of Modern Biology - Biology, General
Louisiana State University
05.2026
Associate of Science - AS - Biology, General
Southwestern Community College
05.2024
High School Diploma - General Studies
Shenandoah High School
05.2014
Skills
- Troubleshooting
- Interpersonal Skills
- Customer Satisfaction (CSAT)
- Remote Support
- Data analysis
- Technical Support
- Quality assurance
- Troubleshooting skills
- Customer Service
- Critical Thinking
- Data Entry
- Conflict Resolution
Timeline
Quality Assurance Analyst
Lloyd, Inc
10.2024 - Current
Internet Support Technician
Mediacom Communications
08.2022 - Current
Delivery Driver
Casey's
03.2019 - 08.2022
Associate of Science - AS - Biology, General
Southwestern Community College
High School Diploma - General Studies
Shenandoah High School
Bachelor's of Modern Biology - Biology, General
Louisiana State University
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