Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Interests
Timeline
Hi, I’m

Alisha Wooten

Memphis,TN

Summary

Dynamic and results-driven corporate professional with over 26 years of comprehensive experience in human resources, scheduling, payroll, supervision, and surgical/outpatient process facilitation. Proven track record in hospital coordination and management, along with a deep understanding of employer-employee regulations. Recognized for exceptional technological acumen and a strong ability to serve as a liaison between medical professionals and staff, fostering collaboration both on and off the hospital campus. Committed to continuous improvement and adept at leveraging emerging technologies to identify opportunities for enhancement, driving productivity in fast-paced environments.

Overview

29
years of professional experience
1
Certification

Work History

Methodist Le Bonheur Healthcare

Human Resources Service Center Lead
12.2024 - Current

Job overview

  • The HR Service Center Lead acts as the key liaison between employees, HR Specialists and leadership.
  • Manages the daily HR operations, supervising a team of HR Specialists to deliver employee support, resolve inquiries and process HR requests (payroll, benefits, onboarding) while ensuring service levels are met.
  • Serves as SME for Workday and UKG Pro Dimensions troubleshooting HR, payroll and time and attendance inquiries.

Methodist Le Bonheur Healthcare

Facility Scheduler Administrator
04.2014 - 01.2024

Job overview

  • The FSA served as the SME for the system’s payroll and time and attendance platforms (SAP and UKG).
  • Key responsibilities included providing day-to-day assistance with UKG formerly Kronos time and attendance software, maintaining system efficiency, troubleshooting issues and supporting users for HR, Payroll and time and attendance inquiries.
  • Managing employee tasks and coordinating schedules to ensure day-to-day efficiency.
  • Managed time and attendance for Per Diem and Contracted Labor.
  • Handled front/back-end payroll adjustments and time entry reviews for various types of employee classifications.
  • Acted as Super User for UKG Dimensions for the entire MLH system.
  • Responsible for facilitating orientation of all onboarding and current employees, provided training to all new and existing users of the MyPay i.e. SAP/ MyDay i.e. UKG scheduling and associate self-service portals.
  • Collaborated with various teams within the HR spectrum to ensure efficient flow of day-to-day operations. (Leave Team, HRIS, Enterprise Resource Team and HR Business Partners)

Methodist Le Bonheur Healthcare

Surgery Scheduling Administrator- Lead
01.2010 - 04.2014

Job overview

  • Supervised a Team of 4 schedulers.
  • Established and enhanced relationships between physician’s office representatives.
  • Coordinated surgery cases, operating rooms, equipment, and organization of physicians' and surgical staff schedules.
  • Scheduled surgical, GI and Cardiac Cath lab procedures.
  • Served as liaison in managing the interaction between physician offices and staff related to cases within Perioperative Services.
  • Served as a member of Surgery Utilization OR Solutions Project Committees.

Methodist Le Bonheur Healthcare

Centralized Scheduling Administrator
04.1997 - 12.2009

Job overview

  • Scheduled surgical and outpatient procedures within Patient Access Services, answered phones and triaged information to management and staff.
  • Provided effective customer service, responsible for coordinating surgery rooms and equipment, organization of physicians’ time and surgical staff in appropriate rooms and areas.

Education

HRCI

PHR Certification Course
09.2023

University Overview

Udemy

Microsoft Excel Certification
01.2023

University Overview

CHRICTON COLLEGE
Memphis, TN

Bachelor's Degree from Education, Human Resources Development and Communications
01.2010

University Overview

Methodist Healthcare
Memphis, TN

Medical Terminology Certification
01.1999

University Overview

Central High School
Memphis, TN

High School Diploma
05-1995

University Overview

Skills

  • UKG Pro Dimensions
  • Workday
  • SAP
  • Cerna
  • HealthTrust Solutions WFS
  • Webex
  • Microsoft platforms Excel, Powerpoint, Publisher, Outlook 365 and Teams
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Excellent Problem-solving and Critical Thinker
  • Attention to detail
  • Process Improvement skills

Affiliations

Affiliations
  • Broadway Elite Business Professionals of Arkansas

Certification

Microsoft Execl

Medical Terminology

Interests

Member of the Tennessee Mass State Choir

Operations Director for the Memphis Authentic Diamonds Dance organizrion

Timeline

Human Resources Service Center Lead
Methodist Le Bonheur Healthcare
12.2024 - Current
Facility Scheduler Administrator
Methodist Le Bonheur Healthcare
04.2014 - 01.2024
Surgery Scheduling Administrator- Lead
Methodist Le Bonheur Healthcare
01.2010 - 04.2014
Centralized Scheduling Administrator
Methodist Le Bonheur Healthcare
04.1997 - 12.2009
HRCI
PHR Certification Course
Udemy
Microsoft Excel Certification
CHRICTON COLLEGE
Bachelor's Degree from Education, Human Resources Development and Communications
Methodist Healthcare
Medical Terminology Certification
Central High School
High School Diploma