Alisha Wright
Middletown,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals while providing information and resolving service problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
J&K Designs
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative/Assistant GM
Wyndham
05.2014 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Human Resources Assistant
CM Personnel & Staffing
05.2012 - 05.2014
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
GED -
Ohio GED
Fairfield, OH12.2019
Skills
- Microsoft Excel
- Sales Expertise
- Report Creation
- Active Listening
- Credit Card Payment Processing
- Managing Multiple Tasks
- Conflict Resolution
- Call Center Operations
- Multi-Line Telephone Operation
- Refund Processing
- Data Evaluation
Certification
- BLS - Basic Life Support
- CPCT/A - Patient Care Technician/Assistant
- First Aid/CPR Certified
Timeline
Customer Service Representative
J&K Designs
01.2022 - Current
Customer Service Representative/Assistant GM
Wyndham
05.2014 - 01.2022
Human Resources Assistant
CM Personnel & Staffing
05.2012 - 05.2014
GED -
Ohio GED