Alisha Wright
Greenville,SC
Summary
Proven sales professional with a track record of exceeding targets at Spectrum by over 20%, leveraging exceptional client relations and persuasion techniques. Skilled in customer assistance and building rapport, I've significantly expanded client bases and fostered key relationships. My experience spans sales and technical support, demonstrating resilience under pressure and a knack for enhancing customer loyalty and revenue growth.
Overview
11
11
years of professional experience
Work History
Sales Agent
Spectrum
04.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Built relationships with customers and community to promote long term business growth.
Machine Operator
GE
06.2016 - 03.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
Sales Associate
AT&T
08.2013 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Carolina High School
Greenville, SC06-2002
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Call Control
- Resilience Under Pressure
- Persuasion techniques
- Objection handling
- Paperwork Processing
- Key relationship management
- Building rapport
Timeline
Sales Agent
Spectrum
04.2023 - Current
Machine Operator
GE
06.2016 - 03.2021
Sales Associate
AT&T
08.2013 - 12.2017
High School Diploma -
Carolina High School