Alisha Young
Madison,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spa Coordinator
The Edgewater Hotel
01.2018 - 01.2019
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Streamlined appointment scheduling processes for increased efficiency and guest satisfaction.
- Cultivated a culture of exceptional customer service by modeling desired behaviors for the team.
- Oversaw daily operations, maintaining a clean and professional environment for guests and staff alike.
- Coordinated special events and promotions, generating increased interest in the spa''s offerings from both new and existing clients.
- Resolved guest concerns promptly and professionally, promoting positive customer relations.
- Greeted spa guests warmly to create positive first impression of establishment.
HR Assistant
The Edgewater Hotel
01.2018 - 01.2018
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
Assistant Front Office Manager
The Edgewater Hotel
01.2016 - 01.2018
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
Patient Coordinator
Madison Smile Solutions
10.2019 - 05.2025
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
Guest Service Representative
Kwik Trip
12.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained high standards of food safety and sanitation throughout the kitchen.
Education
High School Diploma -
Henry Foss
06.2009
Skills
Customer Service
Leadership
Time Management
Multitasking
Computer skills including Word, Excel, and Power Point
Detail Oriented
Commitment to quality and service
Organizational abilities
Client satisfaction
Active Listening
Critical Thinking
Problem-solving abilities
Activities
- CPR Certified
- Active Shooter Response Training
Certification
- Active Shooter Response Training
- CPR Certified
- Citizen Recognition Award
Timeline
Guest Service Representative
Kwik Trip
12.2024 - Current
Patient Coordinator
Madison Smile Solutions
10.2019 - 05.2025
Spa Coordinator
The Edgewater Hotel
01.2018 - 01.2019
HR Assistant
The Edgewater Hotel
01.2018 - 01.2018
Assistant Front Office Manager
The Edgewater Hotel
01.2016 - 01.2018
High School Diploma -
Henry Foss