Hi, I’m
Alisha Young
Stoughton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
years of professional experience
1
Certification
Work History
Kwik Trip
Guest Service Representative
12.2024 - Current
Job overview
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained high standards of food safety and sanitation throughout the kitchen.
Madison Smile Solutions
Patient Coordinator
10.2019 - 05.2025
Job overview
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
The Edgewater Hotel
Lead Spa Coordinator
09.2018 - 10.2019
Job overview
- Streamlined appointment scheduling processes for increased efficiency and guest satisfaction.
- Coordinated special events and promotions, generating increased interest in the spa''s offerings from both new and existing clients.
- Resolved guest concerns promptly and professionally, promoting positive customer relations.
The Edgewater Hotel
HR Assistant
06.2018 - 09.2018
Job overview
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Reviewed and screened applicant resumes to identify qualified candidates.
The Edgewater Hotel
Assistant Front Office Manager
02.2015 - 06.2018
Job overview
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
Education
Henry FossWA
High School Diploma
06.2009
Skills
- Customer Service
- Leadership
- Multitasking
- Detail Oriented
- Problem-solving abilities
- Microsoft Outlook, Word, and Excel
Certification
- Active Shooter Response Training
- CPR Certified
- Citizen Recognition Award
Timeline
Guest Service Representative
Kwik Trip
12.2024 - Current
Patient Coordinator
Madison Smile Solutions
10.2019 - 05.2025
Lead Spa Coordinator
The Edgewater Hotel
09.2018 - 10.2019
HR Assistant
The Edgewater Hotel
06.2018 - 09.2018
Assistant Front Office Manager
The Edgewater Hotel
02.2015 - 06.2018
Henry Foss
High School Diploma