Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alisha Aiken

Colton,OR

Summary

Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Overview

13
13
years of professional experience

Work History

Office Manager

Garden Home Dental
Portland, OR
02.2019 - 03.2022
  • Managed daily office operations to ensure smooth workflow in a dental practice.
  • Coordinated patient scheduling and appointment reminders.
  • Maintained filing system for records, correspondence and other documents.
  • I answered phone calls, responded to emails, and processed insurance claims.
  • Monitored payments due from clients, and contacted clients with past-due payments.
  • Managed front desk operations, including greeting visitors, answering questions, or directing them to the appropriate person.
  • Resolved customer inquiries in a timely manner.
  • Processed billing statements, and contacted patients for past due balances.

New Patient Coordinator

Portland Implant Dentistry
Tualatin, OR
01.2018 - 02.2019
  • Coordinated patient scheduling for consultations and treatments at dental practice.
  • Managed the new patient intake process and verified insurance benefits.
  • I wrote dictation letters to send to patients' primary dentists after treatment.
  • Collected payments and processed billing statements.

Patient Coordinator

Mayerle + Tydeman Dental
Lake Oswego, OR
01.2009 - 12.2018
  • Coordinated patient appointments and managed scheduling for multiple healthcare providers.
  • Assisted patients with insurance verification and explained coverage options.
  • Educated patients on treatment plans and answered their questions effectively.
  • Collaborated with billing department to resolve patient account inquiries promptly.
  • Answered incoming calls from patients, providers, and insurance companies.
  • Ensured all paperwork related to patient care was completed accurately and timely.
  • Pulled patient files and verified insurance before patient's appointment.
  • Processed referrals from primary care providers for specialist consultations or treatments.
  • Prepared patient charts prior to visits as well as updated records after each visit.

Education

Some College (No Degree) - General Studies

Clackamas Community College
Oregon City, OR

Skills

  • Office administration
  • Patient scheduling
  • Insurance verification
  • Billing management
  • Document management
  • Customer service
  • Organizational skills
  • Scheduling and calendar management
  • Office management
  • Scheduling coordination

References

References available upon request.

Timeline

Office Manager

Garden Home Dental
02.2019 - 03.2022

New Patient Coordinator

Portland Implant Dentistry
01.2018 - 02.2019

Patient Coordinator

Mayerle + Tydeman Dental
01.2009 - 12.2018

Some College (No Degree) - General Studies

Clackamas Community College

Similar Profiles

CREATE PROFILE