Alisha Grace Fraine

As a lead, I always put my team first. I make sure everyone is supported and has what they need to do their job effectively. Whether it's my GLs, operators, or clerks, I'm always willing to helo and ensure they're taken care of. Communication is one of my top priorties-I keep an open line with my team to quickly address and resolve any issues that arise. I'm committed to going above and beyond so that everyone can go home safe and unharmed, just as they came to work.

• Oversaw daily warehouse operations, ensuring compliance with safety standards and efficiency protocols.
• Trained new associates on operational procedures and best practices for improved performance.
• Managed shipping and receiving activities, ensuring accurate order fulfillment and timely dispatch.
• Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
• Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
• Built strong relationships with teams through positive attitude and attentive response.
• Developed comprehensive training materials to onboard new team members quickly and efficiently.
• Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Established clear lines of communication between team members for better collaboration and overall efficiency.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Assisted with new hire processing and existing training programs.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Followed detailed directions from management to complete daily paperwork and computer data entry.

I work with Staffing Alternative for few weeks because Maersk let go of the agency I was with, while Maersk was processing my conversion to the Maersk Warehouse company.

• Adapted quickly to changing priorities while maintaining high-quality work standards.
• Improved communication between departments with timely and accurate document forwarding.
• Contributed to a positive work environment through proactive problem-solving and professional conduct.
• I am responsible for fixing and relabeling any damages box, and have it ready to be ship out.
• Utilized strong multitasking skills to manage multiple priorities and tasks.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

I also took on more than just clerk responsibilities because I wanted to gain additional work experience and understand how different parts of the operation work. While at SAV6, I was trained to operate the robot arm and ensure it was running properly while unloading boxes. I learned how to troubleshoot and restart the robot when the arm went down. I often assisted the general labor (GLs) by helping load trailers when they were backed up, ensuring the workflow stayed on track. I would also load trailers without assigned GLs when the converter was running again. Additionally, I supported the other lead by helping prevent the converter from getting jammed due to the buildup of boxes.

• Adapted quickly to changing priorities while maintaining high-quality work standards.
• Improved communication between departments with timely and accurate document forwarding.
• Contributed to a positive work environment through proactive problem-solving and professional conduct.
• I am responsible for fixing and relabeling any damages box, and have it ready to be ship out.
• Utilized strong multitasking skills to manage multiple priorities and tasks.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

• Loaded and unloaded materials onto trucks and trailers.
• Maintained clean and organized work areas to promote safety and efficiency.
• Followed safety protocols and procedures to minimize workplace incidents.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
• Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
• Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
• Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
• Followed instructions and safety protocols to prevent accidents and injuries.

• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Monitored premises and conducted regular patrols to ensure safety and security.
• Responded promptly to incidents, assessing situations and implementing appropriate responses.
• Utilized surveillance systems to detect suspicious activities and prevent potential threats.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Checked and verified photo identification prior to granting facility access.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Responded quickly to emergency situations to assess and deflect issues.
• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Provided exceptional customer service, ensuring positive dining experiences for guests.
• Collaborated with team members to maintain cleanliness and organization in front-of-house areas.
• Established welcoming atmosphere by greeting each guest warmly.
• Answered customers' questions, recommended items, and recorded order information.
• Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
• Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
• Helped guests at tables when in need of assistance.

• Assisted in training new staff on operational procedures and customer service standards.
• Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
• Monitored food safety practices, ensuring compliance with health regulations during service hours.
• Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience, and answered inquiries regarding menu items and specials.
• Contributed to a positive team environment by assisting coworkers with tasks when needed.
• Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
• Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
• Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Helped guests at tables when in need of assistance.
• Boosted team efficiency through effective communication and coordination during peak hours.
• Trained new team members on restaurant protocols and customer service best practices, enhancing overall team performance.
• Mentored junior employees to improve performance, food safety, and customer service.