Summary
Overview
Work History
Education
Skills
Timeline
Certification
Additional Information
Work Availability
Software
Generic

Alisha Gray

Salesperson / Manager/ Customer Service
Piqua,OH

Summary

Energetic Sales Associate Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.

Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding and sales strategy and merchandising techniques.

Overview

30
30
years of professional experience
8
8
years of post-secondary education
2
2
Certificates

Work History

Sales Associate

One Stop Auto Sales / Advantage Car and Credit
09.2014 - 06.2025
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Served customer with knowledgeable, friendly support at every stage of shopping and purchasing a vehicle
  • Greeted customers and offered assistance to all there questions about the programs we were offering.
  • Informed customer of promotions to increase sales productivity and volume
  • Selected correct inventory based on the customer's needs , unless they wanted a certain vehicle. Then I would see what they would need to get into the up grated vehicle.
  • Met with existing customer to review current services and expand sales opportunities and trading out their vehicle into something different.
  • Worked to build relationships with customers and built potential for additional sales
  • Educated customers on payment, required insurance unless they wanted to take our CPI insurance we offered.
  • Customer Service and Assistance in person, online, over the phone.
  • Educated customers on payments and warranties we offered.
  • Closed customer loans on vehicles purchased.
  • Customer trade ins, I would check out and send in with pictures for final deal approval.
  • Handled vehicle startups and managed lot inventory.
  • Inspected inventory daily and through the week
  • Pulled vehicles up for test drives for customers.
  • Customer Service and Assistance in person, online, over the phone.
  • Cold calling for new customers.
  • Set customer appointments.
  • Helped with online applications, and in the office to fill out for the customers.
  • Schedule follow up with customers regularly.
  • Gathered information from customers to get them prequalified then approved.
  • Educated customers on payment, required insurance, and responsibilities
  • Called site leads, investigate referrals, and all existing applicants.
  • Input customers paperwork for pre qualification and inventory of the vehicle they were getting.
  • Payment processing
  • Verify customers social security number and anything else needed.
  • Frontline customer complaints, and would direct them with a number to call for payments, warranty issues, or anything else that may be needed.
  • Notarized paper work.
  • Posted bills
  • Checked GPS security devices on vehicles before selling.
  • Set monthly goals for sales department improvement
  • Kept sales records for the calendar year.
  • Handed out business cards, advertised regularly in local areas, sent out postcards.


Lead/ Shift Supervisor

Ivex Protec Pac
03.2006 - 09.2014
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Conducted inspections and evaluations of products, ensuring they met all the required quality criteria.
  • Implemented strategies for effective inventory control.
  • Coordinated delivery, shipping, packaging processing.
  • Generated detailed reports at the beginning and the end of each shift.
  • Contributed to the functionality of machine operations on production lines.
  • Supervised tracking of team attendance.
  • Labeled products to be shipped out.
  • Provided customer service to truck drivers, customers coming in, employees and management.
  • Coordinated delivery schedule for finished goods
  • Conducted pre-shift meetings to outline daily operational goals and machines.
  • Ensured Staff completed tasks efficiently and met expectations.
  • Assisted team members on productions lines as required.
  • Contacted maintenance staff for machine repairs.
  • Coordinated transportation for injured employees to medical facilities.
  • Managed lunch breaks for employees.

Office Manager

PC Doctor / Grays Limousine Service - Piqua
01.1995 - 01.2003
  • Managed daily office operations, ensuring efficient workflow and adherence to company policies.
  • Handled sensitive information with discretion, maintained confidentiality of company documents and personal records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable / receivable transactions regularly to ensure balanced budgets
  • oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • maintained filing system for records and documents
  • handled payments/reciepts
  • scheduled appointments pickup/dropoffs
  • logged times and problems for computers to be fixed

Education

High School Diploma -

Piqua High School
Piqua, OH
09.1998 - 05.2001

Some College - Real Estate

Edison State University
Piqua, OH
09.2001 - 05.2002

Some College - Teacher Education

Wright State University
Dayton, OH
05.2007 - 06.2012

Skills

Billing

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Timeline

Certified Notary

08-2015

Sales Associate

One Stop Auto Sales / Advantage Car and Credit
09.2014 - 06.2025

Certified Salesman

09-2014

Some College - Teacher Education

Wright State University
05.2007 - 06.2012

Lead/ Shift Supervisor

Ivex Protec Pac
03.2006 - 09.2014

Some College - Real Estate

Edison State University
09.2001 - 05.2002

High School Diploma -

Piqua High School
09.1998 - 05.2001

Office Manager

PC Doctor / Grays Limousine Service - Piqua
01.1995 - 01.2003

Certification

Certified Salesman

Additional Information

You can reach me at my email: w017alg@gmail.com or my phone number: 937-214-7772. Please leave a message if I don't answer. I will get back to you as soon I can.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Windows

Spreadsheets

Dealer Car Search

Temp Tag Website

Automaster

Gps websites

Neo

Discord

Trillion

CAPS

Insurance Sites

Facebook

One Stop Auto Sales website

Advantage Car and Credit website

BMV Temp Tags website

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Alisha GraySalesperson / Manager/ Customer Service
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