Windows
Alisha Gray
Salesperson / Manager/ Customer Service
Piqua,OH
Summary
Energetic Sales Associate Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding and sales strategy and merchandising techniques.
Overview
30
30
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
Work History
Sales Associate
One Stop Auto Sales / Advantage Car and Credit
09.2014 - 06.2025
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Served customer with knowledgeable, friendly support at every stage of shopping and purchasing a vehicle
- Greeted customers and offered assistance to all there questions about the programs we were offering.
- Informed customer of promotions to increase sales productivity and volume
- Selected correct inventory based on the customer's needs , unless they wanted a certain vehicle. Then I would see what they would need to get into the up grated vehicle.
- Met with existing customer to review current services and expand sales opportunities and trading out their vehicle into something different.
- Worked to build relationships with customers and built potential for additional sales
- Educated customers on payment, required insurance unless they wanted to take our CPI insurance we offered.
- Customer Service and Assistance in person, online, over the phone.
- Educated customers on payments and warranties we offered.
- Closed customer loans on vehicles purchased.
- Customer trade ins, I would check out and send in with pictures for final deal approval.
- Handled vehicle startups and managed lot inventory.
- Inspected inventory daily and through the week
- Pulled vehicles up for test drives for customers.
- Customer Service and Assistance in person, online, over the phone.
- Cold calling for new customers.
- Set customer appointments.
- Helped with online applications, and in the office to fill out for the customers.
- Schedule follow up with customers regularly.
- Gathered information from customers to get them prequalified then approved.
- Educated customers on payment, required insurance, and responsibilities
- Called site leads, investigate referrals, and all existing applicants.
- Input customers paperwork for pre qualification and inventory of the vehicle they were getting.
- Payment processing
- Verify customers social security number and anything else needed.
- Frontline customer complaints, and would direct them with a number to call for payments, warranty issues, or anything else that may be needed.
- Notarized paper work.
- Posted bills
- Checked GPS security devices on vehicles before selling.
- Set monthly goals for sales department improvement
- Kept sales records for the calendar year.
- Handed out business cards, advertised regularly in local areas, sent out postcards.
Lead/ Shift Supervisor
Ivex Protec Pac
03.2006 - 09.2014
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Conducted inspections and evaluations of products, ensuring they met all the required quality criteria.
- Implemented strategies for effective inventory control.
- Coordinated delivery, shipping, packaging processing.
- Generated detailed reports at the beginning and the end of each shift.
- Contributed to the functionality of machine operations on production lines.
- Supervised tracking of team attendance.
- Labeled products to be shipped out.
- Provided customer service to truck drivers, customers coming in, employees and management.
- Coordinated delivery schedule for finished goods
- Conducted pre-shift meetings to outline daily operational goals and machines.
- Ensured Staff completed tasks efficiently and met expectations.
- Assisted team members on productions lines as required.
- Contacted maintenance staff for machine repairs.
- Coordinated transportation for injured employees to medical facilities.
- Managed lunch breaks for employees.
Office Manager
PC Doctor / Grays Limousine Service - Piqua
01.1995 - 01.2003
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Handled sensitive information with discretion, maintained confidentiality of company documents and personal records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable / receivable transactions regularly to ensure balanced budgets
- oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- maintained filing system for records and documents
- handled payments/reciepts
- scheduled appointments pickup/dropoffs
- logged times and problems for computers to be fixed
Education
High School Diploma -
Piqua High School
Piqua, OH 09.1998 - 05.2001
Some College - Real Estate
Edison State University
Piqua, OH 09.2001 - 05.2002
Some College - Teacher Education
Wright State University
Dayton, OH 05.2007 - 06.2012
Skills
Billing
Handled titles
Certified Notary
Notarized loans and titles
Windows software
Automaster software
Dealer Car Search website
Advantage Car and Credit websites
Spreadsheets
Customer knowledge of GPS security devices
Customer Service
Networking
Complaint handling
BMV Temp Tags website
Closed vehicle loans
Prospecting clients
Reference selling
Sales software proficiency
Knowledge of local automotive community
Handled Temp Tags
Handled taking pictures of customers after buying a vehicle
Customer knowledge of warranties / Monthly Specials
Setting up meetings with employers
Cold Calling
Test Drives
Timeline
Certified Notary
08-2015
Sales Associate
One Stop Auto Sales / Advantage Car and Credit
09.2014 - 06.2025
Certified Salesman
09-2014
Some College - Teacher Education
Wright State University
05.2007 - 06.2012
Lead/ Shift Supervisor
Ivex Protec Pac
03.2006 - 09.2014
Some College - Real Estate
Edison State University
09.2001 - 05.2002
High School Diploma -
Piqua High School
09.1998 - 05.2001
Office Manager
PC Doctor / Grays Limousine Service - Piqua
01.1995 - 01.2003
Certification
Certified Salesman
Additional Information
You can reach me at my email: w017alg@gmail.com or my phone number: 937-214-7772. Please leave a message if I don't answer. I will get back to you as soon I can.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Spreadsheets
Dealer Car Search
Temp Tag Website
Automaster
Gps websites
Neo
Discord
Trillion
CAPS
Insurance Sites
One Stop Auto Sales website
Advantage Car and Credit website
BMV Temp Tags website