Alisha L. Gordon
Program Manager
Shrewsbury,PA
Summary
Experienced Program Manager bringing 19 years of experience in human service settings. Develop and lead effective therapeutic, prevention and educational initiatives to combat crimonogenic barriers and socio-economic issues. Skilled in maintaining documentation, managing cases and coordinating crisis interventions. Recognized consistently for performance excellence and contributions to success in the criminal justice industry.
Overview
7
7
Certifications
8
8
years of post-secondary education
6
6
years of professional experience
Work History
Parole and Probation Agent Senior
MD Dept Of Public Safety And Correctional Services
Baltimore, MD
2/25/00 - 8/19/19
- Served as a Parole and Probation Agent Senior, Correctional Officer II, and Training Instructor.
- Fulfilled other roles as a Field Training Officer, Fire Safety Officer, Duly Authorized Inspector, Fingerprint Technician and various other assignments while working for the division.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Eliminated process gaps by implementing new methods of standardized training.
- Maintained compliance with records for persons in custody and on community supervision.
- Managed multiple caseloads for diverse populations.
- Conducted investigations.
- Completed written and oral reports for testimony.
- Operated multiple databases (state/federal/interdepartmental).
- Confidentially managed the overall operation of caseload assignments given while conducting monthly quality assurance checks.
- Devised and enhanced treatment strategies to promote continued progress.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Program Manager-Reentry Coordinator
Goodwill Industries of the Chesapeake, Inc
Baltimore, MD
06.2019 - Current
- Manage class schedules, program referrals and enrollments.
- Collaborate with job placement and case management staff to ensure appropriate service delivery and employment outcomes for participants.
- Track service outcomes, ensure grant deliverables are met and reflected in monthly and quarterly reports submitted to State and Federal grant administrators.
- Complete database and client record management audits for compliance.
- Monitor budgets, track expenditures and compile billing information.
- Facilitate team and staff supervision meetings.
- Build and deepen partnerships with community organizations to assist with returning citizens.
- Led GROW team in delivery of enrollment project, resulting in enrollment completion within 3 months of hire.
- Manage team of 4 employees, who provide case management, facilitation, and/or reentry services; overseeing hiring, training, and professional growth of employees.
- Use coordination and planning skills to achieve results according to schedule that led to the placement goal being achieved by the date of exit for the grant.
- Develop and maintain courteous and effective working relationships with 2 grantor's ensuring smooth operations.
- Complete monthly data transmissions within the Department of Labor's database (MIS) to ensure compliance with the case management form to reflect the MIS access tool regulations.
- Administer preliminary and comprehensive vocational assessments.
- Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, and relevant correspondence.
- Assist individuals with addressing barriers and developing career plans.
- Coordinate community resources and secure referrals.
Adjunct, Criminal Justice Professor
YTI Career Institute
Lancaster, PA
10.2018 - Current
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning, incorporating experiments, practical activities, discussions and projects into lessons.
- Taught diverse student population by employing various learning styles and abilities.
- Probed, encouraged and facilitated class discussions by building discussions into lessons, asking open-ended questions and using techniques to track student participation and actively solicit input.
- Assisted and identified at-risk students to eliminate student barriers to learning.
Program Manager
OPEN ARMS, LLC
Baltimore, MD
10.2015 - 02.2018
- Completed assessment screenings; developed individualized rehabilitation plans; conducted monthly supervision staff trainings/meetings and conducted intakes of new clients.
- Processed electronic billing; processing PRP authorizations/re-authorizations.
- Conducted employee interviews and maintained personnel charts.
- Verified active treatment plans for all clients and confirmed that ITP/IRP goals matched Assessment & Psych Evaluation.
- Verified that ITP/IRP goals were measurable i.e.
- Use of scaling system, mental status, and weekly progress notes to justify continuance or termination of established goals.
- Ensured that the meetings and scheduled appointments were attended and complied with as scheduled according to the set requirements.
- Improved success of program by making proactive adjustments to operations.
- Established team priorities, maintained schedules and monitored performance.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Launched quality assurance practices for each phase of development; implemented icanotes system for use.
Education
M.P.A - Public Administration
University Of Baltimore
Baltimore, MD 09.2009 - 05.2013
Bachelor of Science - Criminal Justice
University Of Baltimore
Baltimore, MD 09.2003 - 12.2007
Skills
Billingundefined
Certification
Correctional Training Academy (Correctional Certification) 03/2000-05/2000
Timeline
Program Manager-Reentry Coordinator
Goodwill Industries of the Chesapeake, Inc
06.2019 - Current
Adjunct, Criminal Justice Professor
YTI Career Institute
10.2018 - Current
Program Manager
OPEN ARMS, LLC
10.2015 - 02.2018
M.P.A - Public Administration
University Of Baltimore
09.2009 - 05.2013
Bachelor of Science - Criminal Justice
University Of Baltimore
09.2003 - 12.2007
Parole and Probation Agent Senior
MD Dept Of Public Safety And Correctional Services
2/25/00 - 8/19/19
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