ALISHA M. COOPER
Glen Allen,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With hard work, promoted within position twice within last 5 years to senior worker.
Overview
7
7
years of professional experience
Work History
HUMAN SERVICE WORKER IV
HENRICO COUNTY DEPT OF SOCIAL SERVICE, VA
03.2018 - Current
- Perform routine professional human services work involving screening and assessment of customer’s eligibility for programs and services
- Work activities generally involve determining eligibility and authorizing benefits or services for one program area and may involve either intake or ongoing services to include 1050 cases, 20 Medicaid applications weekly, 20 SNAP renewals monthly contingent upon Alpha, 50 case changes monthly
- Work is performed in a high performance team environment in Long Term Care Unit
- Work is performed under immediate supervision
- Some knowledge of programs, services, and community resources in the human services field; some knowledge of the local, state and federal guidelines for social services mandated programs; general knowledge of business math and English; ability to plan, organize and prioritize own work schedule; ability to analyze facts and recognize the basic needs of clients; ability to communicate effectively, both orally and in writing; ability to manage multiple tasks; ability to explain local, state and federal policies; skill in use of computer and data input; ability to deal effectively with difficult clients and handle stressful situations; ability to establish and maintain working relationships with clients, professionals, co-workers, the public and other agencies; ability to function as a team member on a multi-disciplinary team
- Mentor new oncoming staff.
ADMINISTRATIVE ASSISTANT III
HANOVER COUNTY COMMUNITY SERVICE BOARD, HANOVER
06.2017 - 03.2018
- Perform clerical and routine administrative work including greeting and assisting customers, scanning and uploading documents, navigating multiple on-line computer systems, analyzing information and providing administrative support to internal customers
- Obtaining very good communication skills, able to multi-task in a fast-paced, high volume work environment and a team player
- Strong customer service and computer skills
- Uses computers for various applications, such as data entry or word processing; Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals; Maintain and enters information into databases; Set up and manage paper or electronic filing systems, record information, update paperwork, or maintain documents, correspondence, or other material; Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions; Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs; Maintain scheduling and event calendars; Complete forms in accordance with procedures; Schedule and confirm appointments for clients, customers, or doctors; Make copies of correspondence or other printed material; Operate electronic mail systems; Opens, reads, routes, and distributes incoming mail or other materials and answer routine letters; Provide services to customers, such as account information; Conduct searches to find needed information, using such sources as the Internet .Learn to operate new office technologies as they are developed and implemented; Arrange conference rooms, meetings, or travel reservations for office personnel; Maintain timekeeping information; Collect funds, keeps records, and monitor accounts.
HUMAN SERVICE WORKER I
PRINCE WILLIAM COUNTY DEPT OF SOCIAL SERVICE, VA
05.2016 - 06.2017
- Perform routine professional human services work involving screening and assessment of customer’s eligibility for programs and services
- Work activities generally involve determining eligibility and authorizing benefits or services for one program area and may involve either intake or ongoing services to include 750 cases
- Work is performed in a high performance team environment
- Work is performed under immediate supervision
- Some knowledge of programs, services, and community resources in the human services field; some knowledge of the local, state and federal guidelines for social services mandated programs; general knowledge of business math and English; ability to plan, organize and prioritize own work schedule; ability to analyze facts and recognize the basic needs of clients; ability to communicate effectively, both orally and in writing; ability to manage multiple tasks; ability to explain local, state and federal policies; skill in use of computer and data input; ability to deal effectively with difficult clients and handle stressful situations; ability to establish and maintain working relationships with clients, professionals, co-workers, the public and other agencies; ability to function as a team member on a multi-disciplinary team.
Education
B.S.W - Social Work
Norfolk State University
Skills
- Microsoft Office Proficiency
- Meticulous attention to detail
- Results Oriented
- Self-Directed
- Strong interpersonal skills
- Case Management Skills
- Professional and mature
- Time management
- Strong problem solver
- Dedicated team player
- Administrative Support
- Health and Human Services
- Documenting Results
- HIPAA Regulations
- Patient Record Confidentiality
- Oral and Writing Communication
- Eligibility Determinations
- Program Eligibility
Timeline
HUMAN SERVICE WORKER IV
HENRICO COUNTY DEPT OF SOCIAL SERVICE, VA
03.2018 - Current
ADMINISTRATIVE ASSISTANT III
HANOVER COUNTY COMMUNITY SERVICE BOARD, HANOVER
06.2017 - 03.2018
HUMAN SERVICE WORKER I
PRINCE WILLIAM COUNTY DEPT OF SOCIAL SERVICE, VA
05.2016 - 06.2017
B.S.W - Social Work
Norfolk State University
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