Alisha M. Johnson
Florissant,MO
Summary
Medical professional adept at managing diverse medical administrative needs in a high-volume setting. Tech-savvy professional with experience supporting physicians in a busy environment. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
14
14
years of professional experience
Work History
Medical Billing Specialist
Bio Tech Xray
St. Louis , Mo
01.2024 - Current
- Reconciled patient accounts with insurance companies to ensure accuracy of payments.
- Researched and resolved payment posting discrepancies.
- Prepared financial documents, such as invoices, checks, and bank deposits, as required.
- Processed electronic payments from insurance companies, patients, and other sources.
- Monitored account balances and made adjustments when necessary.
- Ensured accurate data entry into the accounting system for payment postings.
- Assisted accounting staff with month-end closing processes.
- Analyzed billing reports for errors or discrepancies in payment postings.
- Worked closely with internal departments to resolve any issues related to payments.
- Maintained accurate documentation on all pre-authorization requests, denials, and appeals.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into the system.
Medical Secretary / Administrative Coordinator
Washington University School of Medicine
Saint Louis, MO
12.2020 - 01.2024
- Coordinated referrals between primary care physicians and specialists as required.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Verify insurance eligibility, submit precertification requests for procedures.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Scheduled travel arrangements for business trips, conferences, and other events.
Medical Assistant
Pulmonary Consultants
St. Louis, MO
01.2015 - 11.2020
- Greeted patients.
- Managed incoming and outgoing mail, courier services, faxes, and other correspondence.
- Processed FMLA and disability paperwork.
- Submitted pre-certification request.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Administered injections, medications, and treatments as directed by the physician.
- Reviewed and processed medical insurance claims to ensure accuracy of information and compliance with established regulations.
- Created accurate financial records, including invoices, bills of lading, and payments received and made.
- Prepared detailed summaries of medical claims data for review by upper management.
Medical Assistant
SSM Women's Health
St. Louis , Mo
06.2010 - 01.2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
Some College (No Degree) - Medical Assisting
Sanford-Brown College - Fenton
Fenton, MO02.2001
Some College (No Degree) - Psychology
University of Phoenix
Tempe, AZSkills
- Administrative Support
- Medical Billing Support
- Clinical Support
- Medical Terminology
- Patient Scheduling
- Patient Flow Management
- Insurance Verification
- Clinical Documentation
Timeline
Medical Billing Specialist
Bio Tech Xray
01.2024 - Current
Medical Secretary / Administrative Coordinator
Washington University School of Medicine
12.2020 - 01.2024
Medical Assistant
Pulmonary Consultants
01.2015 - 11.2020
Medical Assistant
SSM Women's Health
06.2010 - 01.2015
Some College (No Degree) - Medical Assisting
Sanford-Brown College - Fenton
Some College (No Degree) - Psychology
University of Phoenix
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