Alisha R. Crawford
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Blue Sky Specialty Pharmacy
07.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Utilized pharmacy management software to process prescriptions efficiently.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Set up and modified patient profiles to include current medications and insurance details.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Pharmaceutical Manufacturing Tech
Alcami
10.2023 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Inventory Management Specialist
Coram Specialty Infusion Services
11.2018 - 03.2023
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Verified contents of inventory loads against Bills of Lading.
- Review 340B Program policies and procedures on an ongoing basis to ensure 340B compliance.
- Perform Monthly self-audits of pharmacy operations
- Manage drug selection, procurement and inventory control.
- Analyze invoices, shipping and inventory processes.
- Comply with all track and trace legal requirements of the Drug Supply Chain Security Act for purchasing and distribution of drug products.
- Implemented effective loss prevention strategies to minimize shrinkage, working closely with security personnel and conducting regular audits.
- Enhanced warehouse efficiency with the introduction of innovative storage solutions and layout optimization.
- Supported company-wide sustainability initiatives by identifying opportunities for reducing waste in inventory management processes and implementing appropriate solutions.
- Played a key role in successful product launches by coordinating closely with marketing and production teams to ensure adequate stock availability at all times.
- Collaborated with cross-functional teams to establish best practices for inventory management, aligning business objectives with operational efficiency.
- Improved supply chain visibility, proactively communicating with suppliers to address potential delays or shortages.
- Spearheaded waste reduction initiatives by identifying obsolete items and implementing disposal or liquidation strategies accordingly.
- Sorted and delivered materials to different work areas and staff.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Processed required paperwork to expedite handling of shipped and received goods.
- Conducted research to address shipping errors and packaging mistakes.
- Modernized outdated inventory management systems through implementation of advanced software technologies that enhanced overall process efficiency.
- Developed comprehensive training programs for new hires, fostering a culture of continuous learning within the inventory management team.
- Partnered with representatives from different carriers to arrange materials shipments.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Direct Support Professional
Direct Care Provider, Carolina Autism
07.2012 - 12.2019
- Provides training to individuals with developmental disabilities in the areas of self-care, communication, self-direction, independent living, mobility and learning as directed by the Individual Service Plan (ISP) in order to enhance each individual's skill development, health, freedom, and personal dignity
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
Sterile Compounding Technician
InfuScience
06.2015 - 11.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted, measured and compounded medications following standard procedures.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
GraduatePharmacy Technician - Certificate Certified and Registered Pharmacy Technician - Pharmacy
Virginia College
North Charleston, SC06-2015
Skills
- RELEVENT SKILLS
- Shipping Method Optimization
- Document Preparation
- Inventory Control
- Inventory and Data Analysis
- Process Implementation
- Material Handling
- Storage and Supply Management
- Invoice and Manifest Review
- Prevention Strategies
- Institutional & Community Pharmacy Experience
- Pharmacological Calculations
- IV Admixture & Sterile Compounding
- HIPPA Compliance Experience
- Proficient Dispensing Abilities
- USP Chapter 795 & 797 training
- Inventory Monitoring and Management
- Discrepancy Investigations
- Damage Identification and Reporting
- Inventory Coordination
- Error Adjustments
- Critical Thinking
- Teamwork and Collaboration
- Data Documentation
- Inventory Optimization
- Regulatory Compliance
- Records Accuracy
- Cycle Counts
- Handheld Scanners
- Auditing Supplies
- Proper Storage Protocols
- Supply Chain Management
- Attention to Detail
- Pharmaceutical calculations
- Aseptic techniques
- Intravenous admixture preparation
- Operations support
- Record preparation
- FDA compliance
- Data entry
- Insurance processing
- Employee training
- Staff leadership
- Medication documentation
- Safe chemical handling
- Certified pharmacy technician
Timeline
Pharmacy Technician
Blue Sky Specialty Pharmacy
07.2024 - Current
Pharmaceutical Manufacturing Tech
Alcami
10.2023 - 12.2024
Inventory Management Specialist
Coram Specialty Infusion Services
11.2018 - 03.2023
Sterile Compounding Technician
InfuScience
06.2015 - 11.2018
Direct Support Professional
Direct Care Provider, Carolina Autism
07.2012 - 12.2019
GraduatePharmacy Technician - Certificate Certified and Registered Pharmacy Technician - Pharmacy
Virginia College
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