Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alisha R. May

Southfield,MI

Summary

Accomplished leader with 20+ years of progressive experience in strategic planning, analysis, and operational execution. Spearheaded nonprofit organization growth initiatives as CEO, expanding client base by 18% and budget from $30,000 to $17.5 million within 6 years. Excelled in quality assurance, HR management, onboarding, training, stakeholder engagement, enhancing organizational efficiency and employee satisfaction. Committed to fostering a culture of collaboration, innovation, and accountability to drive organizational excellence.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Director of Service & Quality

Black Family Development, Inc.
03.2025 - Current
  • Accountable to the Chief Executive Officer & Wayne County Stakeholders
  • Conducts weekly random audits with maintaining at least 80% quality review audit scores, increase of 30%
  • Designed internal and external audit curriculum, juvenile justice handbook, and onboarding curriculum.
  • Short- term contractual agreement

Chief Executive Officer

Central Care Management Organization (CCMO)
07.2018 - 03.2025
  • Developed and implemented strategic business plans, utilization review, case management & marketing initiatives to align with organizational mission and enhance sustainability, resulting in a 30% increase in hiring through a new onboarding process.
  • Identified and pursued new programming opportunities and grant development to expand organizational reach and impact, leading to an 18% increase in client base over two quarters.
  • Established a community learning center to give back to the community as a result of the increased client base, offering financial literacy, employment skills, and educational resources for all clients.
  • Managed comprehensive HR duties, including job description creation, recruitment, onboarding, performance evaluation, satisfaction surveys, payroll processing, health benefits, and mediation of staff grievances.
  • Grew organizational budget from $30,000 to over $17.5 million in a six-year period, demonstrating strong financial oversight and resource management.
  • Ended 20yrs employed w/ CCMO

Interim Chief Executive Officer

Central Care Management Organization (CCMO)
10.2017 - 07.2018
  • Oversaw strategic planning and operational execution, ensuring the delivery of high-quality healthcare services while maintaining financial stability and fostering relationships with key stakeholders.
  • Developed updated contractual agreements and employee job descriptions by 100%, and enhanced onboarding training methods by 25%, leading to improved organizational efficiency and employee satisfaction.

Director

Central Care Management Organization (CCMO)
01.2015 - 10.2017
  • Managed program oversight, facilitated partner meetings, and engaged in county meetings to maintain collaborative partnerships.
  • Conducted quality assurance audits, led investigations, and developed improvement plans to enhance organizational performance.
  • Handled HR functions including job description creation, recruitment processes, staff onboarding, payroll management, and dispute resolution.

Juvenile Case Supervisor/ Operations Supervisor

Central Care Management Organization (CCMO)
04.2006 - 01.2015
  • Supervised a team of Residential Case Managers and Tether Coordinator, ensuring high-quality service delivery and fostering a collaborative team development environment.
  • Implemented Motivational Interviewing techniques to enhance client engagement and support behavioral change.
  • Increased coaching training efforts by 20% and achieved 100% completion in supervisory audit reviews.
  • Improved county audit scores from 80% to 95% within 1st year overseeing audits; maintaining scores between 95% and 100% for over nine years thru 2024.
  • Invented a Reintegration meeting process allowing effective Case Manager transfer process.
  • Oversaw human resources tasks including drafting job descriptions & postings, conducting hiring & onboarding processes, performing performance evaluations, serving as an incident investigator & grievance mediator.

Juvenile Case Manager

Central Care Management Organization (CCMO)
04.2005 - 03.2006
  • Managed a caseload of 30-45 juvenile clients, fostering collaborative relationships among juveniles, their parents, and the judicial system to facilitate rehabilitation and legal compliance.
  • Developed and executed individualized treatment plans for clients while actively advocating for their needs and representation during juvenile Court hearings and case conferences.

Residential Treatment Coordinator/ Supervisor

Boys & Girls Republic
01.2003 - 04.2005
  • Supervised staff of 7 treatment workers for coaching & development
  • Managed caseload of 14 low-secure teenage neglect female residents
  • Implemented group and individual counseling for residents and daily activities
  • Developed individual treatment service planning, incident reports, and court reporting

Counselor

Operation Starting Line Prison Ministry
01.2001 - 09.2004
  • Held interpersonal contact with prisoners in various Michigan prisons
  • Helped modify inmate’s attitudes, behavior, and beliefs through counseling
  • Participated in outreach programming for aftercare services

Education

Masters of Science - Human Services- Counseling

Capella University
Minneapolis, MN
01.2010

Bachelors of Science - Criminal Justice

Wayne State University
Detroit, MI
01.2004

Associate of Science - Liberal Arts

Oakland Community College
Farmington Hills, MI
01.1995

Skills

  • Strategic Planning
  • Financial Oversight
  • Stakeholder Engagement
  • Ethical Leadership
  • Organizational Leadership
  • Executive Leadership
  • Strategic Visioning
  • Cash Management
  • Customer Relations
  • Data-Driven Decision-Making
  • Operations Management
  • Risk Assessments
  • Organizational Management
  • Sustainability Initiatives
  • Stakeholder Relations
  • Communication
  • Training & Coaching
  • Management
  • Policy development
  • Culture transformation
  • Collaborative leadership
  • Team management

Certification

  • State of Michigan Social Service Technician, State of Michigan 2008-2027
  • Michigan Judicial Institute (MJI) 2023
  • Trust-Based Relational Intervention (TBRI) practitioner 2023
  • Counseling- Diversity Studies 2016
  • Counseling- Contemporary Theory in Mental Health Services 2015

Timeline

Senior Director of Service & Quality

Black Family Development, Inc.
03.2025 - Current

Chief Executive Officer

Central Care Management Organization (CCMO)
07.2018 - 03.2025

Interim Chief Executive Officer

Central Care Management Organization (CCMO)
10.2017 - 07.2018

Director

Central Care Management Organization (CCMO)
01.2015 - 10.2017

Juvenile Case Supervisor/ Operations Supervisor

Central Care Management Organization (CCMO)
04.2006 - 01.2015

Juvenile Case Manager

Central Care Management Organization (CCMO)
04.2005 - 03.2006

Residential Treatment Coordinator/ Supervisor

Boys & Girls Republic
01.2003 - 04.2005

Counselor

Operation Starting Line Prison Ministry
01.2001 - 09.2004

Bachelors of Science - Criminal Justice

Wayne State University

Associate of Science - Liberal Arts

Oakland Community College

Masters of Science - Human Services- Counseling

Capella University

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Alisha R. May