Alisha R. Silot
San Diego,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated on Amazon Storefront and marketplace platforms. Skilled in computer applications and adept at fostering company collaborations. Successfully balanced a positive attitude with reliability, leading to significant improvements in joint company endevors and product efficiency and service quality. Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 7-year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.
Overview
19
19
years of professional experience
Work History
Amazon FBA Seller
Amazon Wholesale
05.2017 - Current
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Analyzed sales data to forecast demand trends, enabling strategic decision-making for inventory management.
- Managed relationships with vendors and negotiated favorable terms on contracts, contributing to cost savings for the business.
- Optimized backend processes such as invoicing and accounting systems, enhancing overall operational efficiency within the business structure.
- Pursued continuous learning and professional development to stay current with industry trends, tools, and best practices, ultimately contributing to the ongoing growth of the Amazon FBA business.
- Maintained an organized database of product listings, simplifying management and facilitating regular updates.
- Handled day-to-day accounting processes to drive financial accuracy.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Collaborated with third-party logistics providers for seamless integration of warehousing and shipping services into the supply chain.
Firearms and Ammunition Sales Associate
White Elephant
06.2005 - 10.2007
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory, stocking, and ordering accuracy by counting stock-on-hand and reconciling discrepancies.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for firearms purchases.
- Developed strong relationships with vendors, negotiating favorable pricing and terms for firearms and accessories.
- Stayed up-to-date on industry trends, attending trade shows, conferences, and training sessions to expand knowledge in the field of firearms sales.
- Processed transactions efficiently using point-of-sale systems while adhering to strict security protocols related to firearm sales transactions.
- Organized training sessions for new hires familiarizing them with store protocols, products, and customer service standards.
- Processed as many as 50 background checks daily using federal compliance NICS phone-in background checks.
- Assisted in development of merchandising strategy for key products and creation of merchandise displays.
- Meticulously maintained records of all transactions, ensuring proper documentation for auditing purposes.
- Promoted store events and special promotions to boost sales and increase awareness of new product offerings and to enhanced store reputation
- Spearheaded efforts to maintain a clean, organized, and visually appealing store environment that facilitated smooth shopping experiences for customers.
Barista
Starbucks Spokane International Airport GEG
10.2007 - 03.2008
- Supervised schedules, met deadlines and coordinated with staff members in support of production department.
- Identified and set aside equipment in need of maintenance or repair.
- Produced documents and reports and submitted required production papers to appropriate parties.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in the planning and execution of various events or promotions, contributing to the overall success and growth of the business.
Education
High School Diploma -
Lewis & Clark High School
Spokane, WA05.2007
Skills
- Customer service
- Computer skills
- Organization
- Working collaboratively
- Flexible
- Reliable and trustworthy
- Friendly, positive attitude
- Collaboration
- Competitor Analysis
- Hazardous Materials Handling
- Tax Compliance
- Pricing strategy
- Product sourcing
- Inventory Replenishment
- E-commerce Packaging
- Product Launches
Additional Information
I have the blessing of having been raised by parents who are passionate about the family context, and I was educated according to standards and values. Among them, what I'm most proud of is the value of honesty and loyalty. We are a family that is present and active together, where we believe that faith moves mountains. I am among a large blended family of 6 siblings and 10 Grandchildren. Where as conflict and adversity was just apart of your every day life. I value myself in being well rounded and flexible to deal with problems, emotions, and swiftly changing environments.
My husband and I married in March of 2008. In our 16 years of marriage, we have successfully navigated a number of challenges due to his lengthy military career. Facing many deployments alone, I needed to learn rather quickly how face challenges and overcome hurdles at rapid speeds. Many deployments and under-ways often happening at short notice, I can quickly jump into gear when needed.
Examples of struggle and determination did not lack in our home. Despite having a beautiful family, I found myself diagnosed with cancer just shy of my 32nd birthday. As a mother I was willfully determined to fight and live, and have victoriously got in front of my disease. I have rallied with other survivors and engaged in managing many group events. I participated in Cancer study focus groups, medication trial webinars, and website development for Radiation treatments through Georgetown University Cancer Institute and Relay for life Cancer American Cancer Society. I am intensely passionate about family and helping people within my community. I am immensely competitive, so, I can safely say that honesty, commitment, and determination to be your best employee are here. I'm looking for experience within a qualified team that adheres to strict values
to train me to be the best at what i do. I look forward to seeing how I can be a the best fit for your team.
"Let all that you do be done in love" 1 Corinthians 16:14
Thank you for reading a bit about my life, have an unforgettable day and blessings to many success.
Alisha R. Silot
Timeline
Amazon FBA Seller
Amazon Wholesale
05.2017 - Current
Barista
Starbucks Spokane International Airport GEG
10.2007 - 03.2008
Firearms and Ammunition Sales Associate
White Elephant
06.2005 - 10.2007
High School Diploma -
Lewis & Clark High School