Courtney Carolan

· Manage a territory of accounts from Colville-CDA, while exceeding quarterly sales targets.

· Conduct daily sales calls to establish new and maintain ongoing business with referral sources in the medical community.

· Create and maintain call plans to qualify new and maintain existing referrals to grow business.

· Use Apria reports and data to identify referral targets.

· Educate referral sources on the use and application of Apria products and services.

· Work with branch coordinators, respiratory therapists, physicians, discharge planners and clinical managers to ensure customer satisfaction and successful deployment.

· Directly work with patients on scheduling appointments and providing information to patient by answering questions or concerns.

· Increased number of new patients a month by 20%

· Grew patient satisfaction within company by 30%

· Built Rapport with patients and staff.

· Assist physical therapist with patients and support follow up exercises.

Collaborate and strategize specific and realistic goals with the physical therapist regarding the patient

· 200 hours observing a certified physical therapist.

· Observed and evaluated physical therapist to learn the best approach for treatment on the patient.